Director, Service Delivery General Management Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Delivery General Management - M4 to join our Service Delivery team. This role is located in Boston, MA In this role, you’ll make an impact in the following ways:
Requirements
- Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
- 10-15 years of total work experience preferred, with at least 3-5 years in management
- Proven ability to lead multiple teams and manage complex operational functions
- People leadership experience with a focus on staff development and team effectiveness
Nice To Haves
- Service delivery experience preferred
Responsibilities
- Manage multiple unit areas within Service Delivery, ensuring integration and quality standards are met and exceeded
- Execute business plans and contribute to the development of the functional strategy
- Recruit, direct, motivate, and develop staff to maximize individual and team contributions and professional growth
- Develop, recommend, negotiate, and implement Service Delivery policies, processes, and services for assigned areas
- Resolve complex issues and develop process improvements to enhance efficiencies
- Participate in long-term or strategic planning, including department structure and resource allocation
- Manage financial and human resources responsibilities for multiple teams through subordinate managers
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
