Director, Service Business

Lenze Americas Corporation•Uxbridge, MA

13h•Hybrid

About The Position

The Director of Service Business is responsible for driving service sales and profitable growth through the development and execution of Lenze Americas’ after-sales strategy. This role owns the full-service sales lifecycle, maximizes value from the installed base, and leads service and repair operations across the region. With accountability for strategy, forecasting, and performance, the Director provides strong financial, people, and cross-functional leadership while delivering a consistent, customer-focused service experience aligned with global priorities.

Requirements

7+ years’ experience in service within industrial automation, OEM, or process industries which include revenue ownership and sales
5+ years’ experience leading high performing teams
Bachelor’s degree in engineering, business, or a related field
Proven experience in developing comprehensive business plans, including creating and implementing various business models for service offerings or service-oriented products.
Background in B2B industries, ideally within the automation and drives sector
Knowledge of automation solutions, retrofit strategies, and aftermarket services
Experience in E2E service business including business development, repair / spare parts operations and digitalization
Proven leader of cross-functional organizations with experience leading managers
Strong people leader who motivates teams, drives results, and sustains high engagement
Sound decision-maker with the ability to problem-solve and manage competing priorities
Demonstrated ability to convert customer insights into improvements across people, process, and technology
Track record of building, developing, and retaining high-performing, accountable teams
Data-driven, collaborative leader with CRM proficiency (SAP) and strong analytical capabilities
Excellent communication, negotiation, and executive-level presentation skills
Ability to travel up to 20% to support customers, partners, and regional teams

Responsibilities

Own the strategic development and growth of Lenze’s after sales and service portfolio, including service contracts, repairs, retrofits, upgrades, training, and emergency services
Own the full sales process, from opportunity identification through quoting, negotiation, and close
Drive service revenue and margin growth through proactive lifecycle management of the installed base
Identify and pursue new service business opportunities across manufacturing, OEM, and MRO customers
Build strong relationships with customer stakeholders in maintenance, operations, engineering, and management
Establish and manage a structured service and inside sales funnel, including forecasting, KPIs, and performance reporting
Establish policies and procedures that ensure compliance with regulatory requirements and industry standards, safeguarding the organization’s reputation
Provide functional leadership for Service Operations, and the regional partner network, including repair centers
Lead, coach, and develop high-performing teams, fostering strong engagement, accountability, and continuous improvement
Ensure high levels of employee engagement by setting clear expectations, promoting collaboration, and supporting professional growth
Partner closely with the executive leadership team and global colleagues to align service strategies, priorities, and investments with corporate objectives
Partner cross-functionally with other internal teams to ensure seamless solution delivery

Benefits

Blue Cross Blue Shield Medical Insurance – multiple plan options
Blue Cross Blue Shield Dental Insurance
FSA, HSA options
Vision Insurance
401k with company match, fully vested
Paid Time Off
10 company paid holidays
Company paid disability & AD&D insurance
100% paid parental leave after one year of service
Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
Tuition reimbursement
Many of our positions offer flexible schedules to meet your needs
Relaxed business casual environment
Sit/Stand desks for onsite office positions
Frequent team building activities
Career development opportunities