Director Service and Solution Factory Operations NAM

SKF • Whitpain Township, PA

1d • $167,000 - $188,000 • Remote

About The Position

The Director Service and Solution Factory Operations NAM provides strategic and operational leadership for Service Delivery and Solution Factory’s across the organization. This role is accountable for driving operational excellence, customer satisfaction, profitability, and scalable growth across service operations. The position leads multi-site and/or regional service teams and partners closely with Sales, Engineering, Supply Chain, Finance, and HR.

Requirements

• Bachelor’s degree in Engineering, Operations, Business, or related field (MBA or advanced degree preferred).
• 12–15+ years of progressive leadership experience in service operations, manufacturing operations, or industrial services.
• Proven experience leading multi-site, regional, or global operations.
• Strong P&L ownership and operational financial acumen.
• Demonstrated success driving operational excellence and change management initiatives.

Nice To Haves

• Strong strategic thinking with hands-on operational execution.
• Excellent leadership, communication, and stakeholder management skills.
• Deep understanding of industrial, manufacturing, or engineered products environments.
• Experience with Lean, Six Sigma, or similar operational excellence frameworks.
• Data-driven decision-making and comfort with KPIs, dashboards, and analytics.
• Excellent leadership, communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinker with the ability to develop and execute effective sales strategies.
• Customer-focused and commercially minded
• Decisive and results-oriented
• Collaborative and inclusive leader
• Comfortable operating in complex, matrixed organizations

Responsibilities

• Define and execute the long-term service operations strategy aligned with company growth and customer value objectives.
• Translate business strategy into operational plans, KPIs, and execution roadmaps.
• Lead organizational transformation initiatives focused on efficiency, digital enablement, and continuous improvement.
• Developing and executing sales strategies to achieve revenue targets and expand market share. This role involves leading a team of sales professionals, building and maintaining key client relationships.
• Lead, mentor, and manage a team of sales professionals to ensure high performance and achievement of sales goals.
• Oversee end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics.
• Ensure consistent service delivery standards, safety compliance, and quality performance across all locations.
• Drive Lean, Six Sigma, or continuous improvement initiatives to improve productivity, cost, and cycle time.
• Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.
• Collaborate with the marketing and product teams to develop effective sales strategies and campaigns.
• Prepare and deliver sales reports, forecasts, and presentations to senior management.
• Own service P&L performance, including revenue growth, gross margin, cost control, and working capital.
• Develop and manage annual budgets, forecasts, and long-range operating plans.
• Champion customer-centric service models that improve uptime, reliability, and customer satisfaction.
• Partner with Sales and Key Account teams to support strategic customers and service-based growth initiatives.
• Address escalations and ensure resolution of critical service issues.
• Build, lead, and develop high-performing operations leadership teams.
• Drive talent development, succession planning, and engagement across service organizations.
• Promote a culture of safety, accountability, and continuous learning.
• Partner with Engineering on serviceability, reliability, and lifecycle improvements.
• Collaborate with Supply Chain to optimize parts availability and service logistics.
• Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools.

Benefits

• Generous PTO policy
• 13 paid holidays
• Flexible work options
• Comprehensive healthcare options
• Company paid life insurance
• STD
• LTD
• Supplemental benefits include critical illness coverage
• Tuition reimbursement
• Employee discount programs
• STVS (Short Term Variable Salary) or Sales Incentive based on company performance
• 401K program with 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director