Director, Security

Hard Rock Hotel & Casino Ottawa•Tampa, FL

2d•Hybrid

About The Position

This position is responsible for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security department. Essential duties include, but are not limited to: Ensuring a safe, secure environment for team members, vendors and guests, as well as the security of all property and assets; fiscal responsibility, guest service, employee engagement, and overall compliance Personally demonstrate and select, train, coach, counsel, appraise, discipline and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and property policies and procedures Prepare and administer departmental budgets Create and perpetuate policies, procedures and standards that maintain compliance, elevate operational efficiencies and perpetuate the Company’s brand Establish red-tape-free measures/metrics and audit adherence to Federal, National Indian Gaming Commission, Seminole Tribe of Florida and Company policy, procedures, guidelines and standards related to security and transportation Set measures and standardized feedback reports/systems/tools to track department progress and keep the executive team and others as appropriate apprised of results and initiatives for continuous improvement Ensure at least one successor is developed for the director’s role Garner peer involvement for strategies and initiatives Ensure appropriate staffing and scheduling Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support Ensure the purchase, maintenance and retention of tools, equipment, vehicles and systems and all assets required for safe, effective and efficient operations Safeguard assets transported to and from the casino Recommend and ensure safety and emergency procedures training as required for non-security/transportation team members Detain persons due to probable cause for the purpose of notifying law enforcement • Maintain accurate records on incidents and investigations Oversee alarm and key control systems Maintain an up-to-date and complete operating manual Earn the loyalty and respect of peers, direct reports, and department team members Develop, implement, monitor, and measure proactive measures resulting in a safe, guest-oriented environment Respond to inquiries or complaints from guests, local, state and federal agencies or members of the business community Present reports and share timely need-to-know information as appropriate Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations Demonstrate a resounding commitment to responsible gaming and responsible alcohol service, including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience required
Minimum of seven (7) or more years of security management experience within a high-volume casino/hotel environment, with significant experience in a senior leadership role required
Demonstrated success in leading a team of 50 or more security or law enforcement department members is required
Progressive career movement and job stability required
Gaming industry and law enforcement knowledge required
Proficient Microsoft Office skills, including Word, Excel, and Outlook, required
Experience with scheduling software and Perspective Incident Reporting System is strongly valued
Stellar role model of personal and business ethics; be the gatekeeper of ethical practices and honorable behaviors
Sound judgment
Professional composure no matter what!
Define problems, collect data and establish facts to draw valid conclusions
Outstanding guest service skills; ability to anticipate and de-escalate unpleasant/unsafe situations
Communicate fully and frequently with clarity and purpose
Accurate, mature problem solving
Confidence, credibility, and presence in front of individuals, small and large groups so when you lead, they will follow

Nice To Haves

Experience with scheduling software and Perspective Incident Reporting System is strongly valued

Responsibilities

Ensuring a safe, secure environment for team members, vendors and guests, as well as the security of all property and assets; fiscal responsibility, guest service, employee engagement, and overall compliance
Personally demonstrate and select, train, coach, counsel, appraise, discipline and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and property policies and procedures
Prepare and administer departmental budgets
Create and perpetuate policies, procedures and standards that maintain compliance, elevate operational efficiencies and perpetuate the Company’s brand
Establish red-tape-free measures/metrics and audit adherence to Federal, National Indian Gaming Commission, Seminole Tribe of Florida and Company policy, procedures, guidelines and standards related to security and transportation
Set measures and standardized feedback reports/systems/tools to track department progress and keep the executive team and others as appropriate apprised of results and initiatives for continuous improvement
Ensure at least one successor is developed for the director’s role
Garner peer involvement for strategies and initiatives
Ensure appropriate staffing and scheduling
Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support
Ensure the purchase, maintenance and retention of tools, equipment, vehicles and systems and all assets required for safe, effective and efficient operations
Safeguard assets transported to and from the casino
Recommend and ensure safety and emergency procedures training as required for non-security/transportation team members
Detain persons due to probable cause for the purpose of notifying law enforcement
Maintain accurate records on incidents and investigations
Oversee alarm and key control systems
Maintain an up-to-date and complete operating manual
Earn the loyalty and respect of peers, direct reports, and department team members
Develop, implement, monitor, and measure proactive measures resulting in a safe, guest-oriented environment
Respond to inquiries or complaints from guests, local, state and federal agencies or members of the business community
Present reports and share timely need-to-know information as appropriate
Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations
Demonstrate a resounding commitment to responsible gaming and responsible alcohol service, including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol