Director, Salesforce & Data Systems

Greater Baltimore Committee•Baltimore, MD

7d•$85,000 - $95,000

About The Position

GBC is actively building its data culture and operational infrastructure, and the Director, Salesforce & Data Systems, will play a meaningful role in shaping how the organization uses data to make decisions, measure impact, and connect systems for greater productivity. The right person brings Salesforce expertise and the curiosity and motivation to build cross-functional infrastructure that supports business processes and informs how platforms connect, how data flows, and how technology can better serve the organization's goals. In this role, you will own the day-to-day operation, maintenance, and continuous improvement of our Salesforce instance. This role is the organization's primary Salesforce resource — responsible for data integrity, platform configuration, user support, reporting, and documentation. The Senior Salesforce Administrator works closely with GBC's external implementation consultant, provides strategic insight on Salesforce planning and refinement as well as overall integration with GBC’s Tech Stack, and reports to GBC's Head of Transformation and Performance.

Requirements

2+ years of experience as a Salesforce administrator
Demonstrated experience configuring Salesforce independently (fields, flows, page layouts, reports, dashboards)
Proficiency in Salesforce data management: data import/export, bulk operations, deduplication, and data hygiene
Strong Salesforce report and dashboard building skills
Experience preparing and cleaning data for CRM import (Excel, CSV-based workflows)
Proven ability to manage competing priorities and communicate clearly with vendors, staff and leadership
Working knowledge of Microsoft 365 (SharePoint, Teams, Outlook)

Nice To Haves

Experience with business process analysis, systems design, data architecture, or technology strategy is strongly preferred.
Experience managing an external Salesforce consultant or vendor relationship
Experience with Mailchimp, Blackthorn and Quickbooks integration is a plus
Experience with Monday.com is a plus
Experience with training and capacity-building is a plus
Salesforce Administrator certification (ADM 201) or equivalent demonstrated experience is preferred
Experience working with or for a nonprofit, membership organization, or economic development entity
Experience with event-driven organizations or CRM migration projects

Responsibilities

Serve as GBC's primary Salesforce administrator, owning day-to-day triage, issue resolution, and user support
Maintain deep working knowledge of all Salesforce processes, workflows, and configurations and support the cross-functional definition of these business processes
Execute configuration work independently when scope and complexity allow; escalate to the consultant when appropriate
Manage the relationship with GBC's external Salesforce implementation consultant, coordinating on deliverables, timelines, and priorities; collaborate with the Head of Transformation and Performance for new consultant engagements and data system and technology transformation strategy
Prepare, clean, and validate data for bulk import and ongoing data hygiene in Salesforce
Maintain data integrity across the Salesforce instance; identify and resolve data quality issues proactively
Manage organizational Salesforce reporting to support data-driven decision-making across the organization
Support integration and process strategy and execution related to other GBC platforms and AI workflows.
Build and maintain Salesforce components (fields, page layouts, flows, validation rules, reports, dashboards) independently within scope
Own Salesforce documentation: keep configuration records, process guides, and training materials current and accessible
Track and manage a backlog of Salesforce development requests across teams as well as system feedback
Support adoption activities, including documenting and communicating norms and processes
Coordinate and facilitate Salesforce user training for staff at all experience levels
Develop training materials and provide tailored 1:1 support to increase adoption
Serve as a resource for staff navigating Salesforce questions and workflow changes
Partner with the Head of Transformation and Performance to identify opportunities for process improvement, system optimization, and cross-platform integration that support organizational goals.
Contribute to the development of GBC's data systems roadmap, including recommendations related to system enhancements, reporting capabilities, data governance, and user adoption.
Evaluate business processes and recommend technology solutions that improve efficiency, data quality, and organizational effectiveness.
Support the assessment and implementation of new tools, integrations, and AI-enabled workflows that strengthen GBC's technology ecosystem.
Triage and resolve Salesforce support requests from staff
Prepare and clean data for bulk import into Salesforce
Build and update reports and dashboards in collaboration with leadership and operational teams to solve business problems
Maintain and improve Salesforce documentation
Coordinate Salesforce development/implementation activities with the external consultant
Facilitate cross-functional meetings to gather requirements, clarify business processes, and align stakeholders. Document business processes and requirements for technical and business stakeholders.
Support Salesforce adoption and deliver or coordinate user training as needs arise
Monitor data quality and resolve issues before they compound