Director, Sales | Courtyard, Portland Downtown

CSM Careers•Portland, OR

2d•Onsite

About The Position

This position is responsible for the overall sales and marketing efforts of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals. Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team. Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities. Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit. Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments. Responsible for management of sales, and marketing and catering (if applicable) expenses to maximize hotel profitability, and increase return on investment. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment. Responsible for preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Responsible for interviewing, hiring, coaching, discipline and development of sales employees. Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships. Ensures effective communication of client needs from sales to appropriate operational departments. Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with sales staff to train and model appropriate guest service standards. Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Responsible for ongoing training of all sales employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met.

Requirements

3+ years of sales experience required.
Minimum of 1 year managing direct reports preferred.
Must be detail-oriented.
Ability to communicate well with all levels within and outside the organization.
Must be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Must have a valid driver’s license.
High school diploma or GED required.

Nice To Haves

College degree or equivalent experience preferred.
Professional membership and community involvement desired.
Delphi experience also desired.

Responsibilities

Drive revenue, maximize profit, and ensure quality through leadership.
Manage assigned staff to achieve financial results, guest satisfaction, and positive employee relations.
Develop, implement, and maintain a comprehensive business plan for hotel sales objectives.
Aggressively pursue business revenue goals and achieve Personal Performance Expectations.
Solicit transient, group, and extended stay group demand generators.
Position and market the hotel using revenue/yield management for maximum profit.
Advise and implement changes to sales and marketing efforts based on sales and guest feedback.
Manage sales, marketing, and catering expenses to maximize profitability and ROI.
Manage labor effectively through scheduling, monitoring, and adjustments.
Follow CSM procurement guidelines and apply good business judgment.
Prepare and manage the department budget.
Manage company assets within budget guidelines.
Interview, hire, coach, discipline, and develop sales employees.
Evaluate staff performance and take corrective action.
Motivate staff by setting goals, providing feedback, and recognizing employees.
Develop and maintain long-term client relationships for guest satisfaction.
Ensure effective communication of client needs to operational departments.
Resolve guest complaints and concerns, focusing on service recovery.
Train sales staff and model appropriate guest service standards.
Utilize sales tools/systems for sales data reporting and forecasting.
Ensure integrity of sales data by documenting information in Delphi daily.
Provide ongoing training for all sales employees and maintain training records.
Analyze quality issues, identify training needs, and implement improvements.
Utilize available resources and adhere to CSM training policies.
Ensure all CSM, brand, and department specific training requirements are met.