Director, Sales Strategy Enablement

Microsoft•Redmond, WA

About The Position

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. The Global Strategy & Operations (GSO) team within Microsoft's Customer & Commercial Success organization turns strategy into execution for the Core commercial organization. This role leads the Global Business Operations team within GSO, responsible for managing the execution of critical commercial operating rhythms such as the Commercial Business Overview (CBO), IAR, Monthly and Quarterly Business Reviews (MBR/QBR), Cohorts, and Commercial Syncs. The team serves as a connective interface across regional SE&O leadership, Commercial Solution Areas (CSA), Finance, Core Landing, and Field Sales Leadership. This is a people-leadership role focused on building, leading, and developing a team that owns the end-to-end execution of visible commercial operating rhythms. The leader sets the vision and operating standards, owns the closed-loop operating model, and is accountable for the quality, timeliness, and business impact of the team's deliverables. The role requires agility, strategic thinking, operational excellence, and the ability to bring structure to ambiguity, while developing these capabilities in others. The leader is responsible for the growth, engagement, and delivery of a team of strategic operations individual contributors, driving follow-through and decision-making across organizational boundaries.

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
6+ years experience in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance
4+ years people management experience.

Nice To Haves

Master's Degree in Business Administration or related field AND 6+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience
Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 8+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience with an emphasis on large scope projects partnering with senior leadership OR equivalent experience.

Responsibilities

Set enterprise-wide direction for program strategy, performance, and change, including defining success metrics, guiding business reviews and analytics, driving change management, and ensuring program alignment with Microsoft’s strategic priorities.
Lead organizational execution, communications, and stakeholder influence by establishing communication and landing strategies, driving rhythm of business, securing executive sponsorship, enabling cross-functional readiness, and ensuring effective communication of program impact.
Drive operational excellence and portfolio governance at scale by overseeing complex program portfolios, establishing governance and success criteria, optimizing processes, managing resources and capacity, and ensuring efficient execution.
Provide strategic thought leadership for innovation and business outcomes, shaping program design, risk management, compliance, and long-term business strategy.
Build, lead, and develop a high-performing team of strategic operations professionals, setting clear direction, priorities, and standards.
Hire, onboard, and grow talent; coach individual contributors on executive operations, stakeholder management, and business acumen.
Model, coach, and care in line with Microsoft's manager expectations—creating clarity, generating energy, and delivering success through the team.
Set the quality bar for the team's deliverables and hold the team accountable for the timeliness, accuracy, and business impact of every rhythm.
Foster an inclusive, resilient, and engaged team culture that thrives in a fast-paced, high-visibility environment.
Own and evolve the Core organization's executive operating model, keeping leadership focus aligned to the highest-impact business priorities.
Be first and best with AI usage to automate business processes across each rhythm, driving operational efficiency and productivity.
Direct the governance that translates strategic objectives into measurable execution and clear accountability across the organization.
Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies early through the operating cadence.
Connect the dots across the executive rhythms to ensure critical decisions and asks are getting surfaced from Field through to SLT.
Disseminate actions and communications from the executive rhythms out to the Field in partnership with the CCS Landing team.
Establish and scale frameworks that strengthen transparency, decision-making, and cross-functional alignment across business priorities.
Ensure executive discussions convert into outcomes through clear ownership, commitments, and organizational follow-through.
Guide the team in synthesizing insight from across the organization into trends, opportunities, barriers, and the strategic actions that need senior leadership engagement.
Partner with business leaders to frame complex challenges into clear decisions, recommendations, and executive-ready discussions.
Connect business priorities, performance outcomes, and leadership actions across Core, CSA, and field organizations.
Enable confident leadership decisions through compelling business narratives, data-driven insight, and a clear articulation of business impact.
Serve as the Manager interface between Core Strategy & Operations, Field, Solution Area, and SE&O leadership, keeping priorities, initiatives, and business objectives aligned globally.
Set the standards, tools, and mechanisms that make the organization's business rhythms repeatable, scalable, and efficient.
Identify where cadence, tooling, or process can be simplified or automated to reduce overhead and raise the quality of decisions, and lead the team to implement those improvements.
Role-model and drive team adoption of new capabilities, including AI, to raise the bar on how strategic operations are run.