Director, Sales & Service (Sports and Entertainment)

Wheels Up • ,

1d • $85,000 - $95,000 • Onsite

About The Position

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Requirements

• Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role within Sports and Entertainment markets
• Strong communication and relationship-building skills, with a customer-first mindset
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
• A proactive, client-first mindset with the ability to anticipate needs
• Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
• Bachelor’s degree or equivalent experience

Nice To Haves

• Background in private aviation, luxury services, or high-touch B2B sales
• Experience coordinating across operations and customer service teams
• Demonstrated success in a quota-carrying or growth-oriented role
• Ability to anticipate client needs and tailor recommendations accordingly
• High attention to detail in managing logistics and documentation

Responsibilities

• Partner with VP to identify, qualify, and convert prospective members in the Sports and Entertainment verticals through outreach, lead follow-up, and qualification of strong opportunities
• Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
• Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment
• Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams
• Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members
• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement
• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
• Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience
• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree