Director, Sales Operations

Excelitas Technologies•Pittsburgh, PA

10d•Hybrid

About The Position

The Director, Sales Operations is responsible for designing, optimizing, and governing the systems, processes, and performance insights that enable effective execution across the go‑to‑market engine, including Sales, Customer Service, Marketing, Product Management, and Commercial Operations. This position can be located in our Pittsburgh or Montreal offices. Building on a strong foundation in Sales and Revenue Operations, this role ensures data integrity, forecasting reliability, and actionable insights that support revenue growth, pricing effectiveness, and customer satisfaction. The Director leads the Global Sales Operations team, builds and scales sales enablement, and partners closely with IT to support both strategic priorities and day‑to‑day commercial execution.

Requirements

Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field
Seven (7+) years of experience in Go‑to‑Market, Revenue, Sales, or Commercial Operations
Strong background in sales analytics, forecasting, CRM governance, and performance reporting
Proven experience leading operations and/or enablement teams in a global or multi‑regional environment
Salesforce experience required
Experience with AI to manage large data sets and convert to meaningful business insights and information
Ability to translate complex data into clear, executive‑level insights
Strong communication, influencing, and problem‑solving skills

Nice To Haves

Anaplan and BI tools (e.g., Power BI, SAP Business Objects) preferred
Experience with 80/20 methodology a plus

Responsibilities

Own and continuously improve go‑to‑market processes, systems, and operating standards.
Maintain governance for CRM usage, data quality, KPI definitions, and reporting consistency.
Identify operational gaps, risks, and inefficiencies across the revenue funnel and drive corrective action.
Own funnel measurement accuracy, pipeline health, win/loss analysis, and forecast reliability.
Translate complex data into actionable recommendations that improve execution and outcomes.
Deliver clear, decision‑ready dashboards and performance insights to senior leadership.
Partner with IT to drive Salesforce and related system enhancements, automation, and usability.
Lead and develop a global sales enablement function responsible for platform adoption, training, and user support.
Ensure systems and workflows support scalable, disciplined execution across regions.
Partner with Sales and Finance to support forecasting, planning, and performance measurement (including the use of Anaplan).
Support Annual Strategic Plan and Operating Plan tracking, Sales Incentive Program measurement, and pricing insights.
Collaborate with Marketing to improve lead generation, management, targeting, and campaign effectiveness.