Director, Sales Operations

Verbit • Canonsburg, PA

2d • Remote

About The Position

The Director, Sales Operations is hands-on, driving revenue growth and global sales team productivity by optimizing processes, systems, applications, tools and data analytics. They manage CRM systems, forecasting, territory design, and reporting while collaborating with sales leadership to implement strategic initiatives and improve team efficiency.

Requirements

• Demonstrated progressive experience in sales operations, sales analysis, or CRM management.
• Deep proficiency in Salesforce.com or similar CRM systems and data visualization tools. Experience leveraging modern tools and automation, with a strong orientation toward AI-driven workflows and efficiency.
• Strong ability to interpret complex data, identify trends, and develop strategic, data-driven recommendations.
• Excellent project management, communication, and cross-functional leadership skills. Key stakeholders include the sales and marketing leadership team, finance, customer success, MIS, and product management.
• Bachelor’s degree in business, marketing, or related field.

Nice To Haves

• Experience with subscription management or renewal processes
• Customer success experience

Responsibilities

• Analyze and enhance the end-to-end sales process to improve speed, efficiency, and scalability (This includes defining and implementing a renewal process).
• Oversee the sales tech stack (e.g., Salesforce), ensuring data integrity, system adoption, and integration of new tools.
• Develop dashboards to track key performance indicators (KPIs), sales metrics, and rep performance, providing actionable insights for leadership.
• Own the sales forecasting process, territory planning and, in partnership with finance, quota setting and commission structure.
• Collaborate with marketing and sales leadership on sales onboarding, training, lead management and sales compensation plans. This includes overall management of the annual sales conference.
• Organize, guide, and support employees to achieve shared goals efficiently. Mentor for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director