Director, Sales Operations & GTM Strategy myQ Enterprise

Chamberlain Group•Oak Brook, IL

12h

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role will build and own the go-to-market strategy for myQ Enterprise, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success. The position also involves leading annual planning, target setting, territory design, and capacity modeling for the Enterprise business. It encompasses owning the end-to-end sales process, including lead routing, opportunity management, and contract execution. Furthermore, the role is responsible for hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability. Financial modeling (P&L/ROI) to demonstrate the impact of programs, promotions, channel incentives, rebates, and warranties on margin and profitability is also a key responsibility. The role requires tracking and reporting key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes. It involves managing comprehensive ongoing channel situation analysis, monitoring sales, margin, and volume across key products and channels, and developing improvement action plans. Collaboration with the Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure/analyze channel data is crucial. The position will implement advanced forecasting methodologies, including scenario planning and predictive modeling, and establish a data-driven decision-making culture. Deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness) will be conducted. Understanding and deploying systems/technology to support programs and infrastructure enhancements is necessary. The role includes building and leading a best-in-class analytics function across the full funnel, delivering actionable insights on pipeline health, conversion, deal velocity, customer acquisition cost, bottleneck analysis, lifetime value, and win/loss analysis. Collaboration with BU leaders to identify and implement growth initiatives within the product/service portfolio and with Sales, Product Marketing, and Marketing to develop channel-specific growth initiatives, promotions, and marketing/communication campaigns is expected. Consulting with Product Managers, Marketing, Operations, Finance, and Sales to identify, design, and perform business processes for channel marketing programs and promotions is part of the role. Overseeing the development of key customer plans within the context of broader channel plans and reviewing/directing marketing communication to ensure channel strategy alignment and minimize conflict are also responsibilities. Compliance with health and safety guidelines, protecting company reputation through confidentiality, and maintaining professional knowledge are expected. Contribution to team efforts and participation in projects are also required.

Requirements

Build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success
Lead annual planning, target setting, territory design, and capacity modeling for the Enterprise business
Own end-to-end sales process including lead routing, opportunity management and contract execution
Own the hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability across teams
Manage financial models (P&L/ROI) to proactively demonstrate impact of programs, promotions, channel incentives, rebates and warranties on margin and profitability
Track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes that support growth across both direct and channel motions
Manage comprehensive ongoing channel situation analysis that monitors sales, margin and volume across key products and channels; develop improvement action plans to address unexpected challenges
Partner with Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure and analyze channel data relating to program/promotional effectiveness and make improvements based on insights
Implement advanced forecasting methodologies, including scenario planning and predictive modeling and establish a culture of data-driven decision making across the team.
Drive deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness)
Understand and deploy systems/technology necessary to support the programs and the enhancements to the infrastructure.
Build and lead a best-in-class analytics function across the full funnel: pipeline health, conversion, deal velocity, CAC, LTV, and win/loss analysis
Collaborate with BU leaders teams to identify and implement growth initiatives within our product/service portfolio across all Chamberlain Group channels; collaborate with Sales, Product Marketing, Marketing to develop channel specific growth initiatives, promotions and marketing/communication campaigns
Consult with Product Managers, Marketing, Operations, Finance, and Sales to help identify, design, and perform the business processes necessary to execute a successful set of programs and promotions for Channel Marketing
Oversee the development of key customer plans within the context of broader channel plans; review and direct marketing communication to ensure the overall channel strategy is aligned and conflict is minimized
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.

Responsibilities

Build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success
Lead annual planning, target setting, territory design, and capacity modeling for the Enterprise business
Own end-to-end sales process including lead routing, opportunity management and contract execution
Own the hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability across teams
Manage financial models (P&L/ROI) to proactively demonstrate impact of programs, promotions, channel incentives, rebates and warranties on margin and profitability
Track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes that support growth across both direct and channel motions
Manage comprehensive ongoing channel situation analysis that monitors sales, margin and volume across key products and channels; develop improvement action plans to address unexpected challenges
Partner with Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure and analyze channel data relating to program/promotional effectiveness and make improvements based on insights
Implement advanced forecasting methodologies, including scenario planning and predictive modeling and establish a culture of data-driven decision making across the team.
Drive deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness)
Understand and deploy systems/technology necessary to support the programs and the enhancements to the infrastructure.
Build and lead a best-in-class analytics function across the full funnel: pipeline health, conversion, deal velocity, CAC, LTV, and win/loss analysis
Collaborate with BU leaders teams to identify and implement growth initiatives within our product/service portfolio across all Chamberlain Group channels; collaborate with Sales, Product Marketing, Marketing to develop channel specific growth initiatives, promotions and marketing/communication campaigns
Consult with Product Managers, Marketing, Operations, Finance, and Sales to help identify, design, and perform the business processes necessary to execute a successful set of programs and promotions for Channel Marketing
Oversee the development of key customer plans within the context of broader channel plans; review and direct marketing communication to ensure the overall channel strategy is aligned and conflict is minimized
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.