Director, Sales Operations & GTM Strategy myQ Enterprise

Chamberlain Group•Oak Brook, IL

18d•$167,500 - $269,875

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role will build and own the go-to-market strategy for myQ Enterprise, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success. The position involves leading annual planning, target setting, territory design, and capacity modeling. It also encompasses owning the end-to-end sales process, including lead routing, opportunity management, and contract execution. Furthermore, the role is responsible for hardware and software forecasting, financial modeling (P&L/ROI), tracking key performance metrics, and collaborating with analytics functions to build scalable infrastructure and reporting. The Director will implement advanced forecasting methodologies and drive deep-dive analyses. They will also collaborate with BU leaders, Product Managers, Marketing, Operations, Finance, and Sales to identify and implement growth initiatives, develop channel-specific strategies, promotions, and marketing campaigns. The role includes overseeing the development of key customer plans and ensuring alignment with the overall channel strategy. Compliance with health and safety guidelines, protecting company reputation, and maintaining professional knowledge are also key aspects of this position.

Requirements

The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

Responsibilities

Build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success
Lead annual planning, target setting, territory design, and capacity modeling for the Enterprise business
Own end-to-end sales process including lead routing, opportunity management and contract execution
Own the hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability across teams
Manage financial models (P&L/ROI) to proactively demonstrate impact of programs, promotions, channel incentives, rebates and warranties on margin and profitability
Track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes that support growth across both direct and channel motions and manage comprehensive ongoing channel situation analysis that monitors sales, margin and volume across key products and channels; develop improvement action plans to address unexpected challenges
Partner with Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure and analyze channel data relating to program/promotional effectiveness and make improvements based on insights
Build and lead a best-in-class analytics function across the full funnel: pipeline health, conversion, deal velocity, CAC, LTV, and win/loss analysis
Implement advanced forecasting methodologies, including scenario planning and predictive modeling and establish a culture of data-driven decision making across the team. Drive deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness)
Understand and deploy systems/technology necessary to support the programs and the enhancements to the infrastructure. Build and lead a best-in-class analytics function across the full funnel, delivering actionable insights on pipeline health, conversion, deal velocity, customer acquisition cost, bottleneck analysis, lifetime value, and win/loss analysis.
Collaborate with BU leaders teams to identify and implement growth initiatives within our product/service portfolio across all Chamberlain Group channels; collaborate with Sales, Product Marketing, Marketing to develop channel specific growth initiatives, promotions and marketing/communication campaigns
Consult with Product Managers, Marketing, Operations, Finance, and Sales to help identify, design, and perform the business processes necessary to execute a successful set of programs and promotions for Channel Marketing
Oversee the development of key customer plans within the context of broader channel plans; review and direct marketing communication to ensure the overall channel strategy is aligned and conflict is minimized
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.