Director, Sales Experience

Saks • Beverly Hills, CA

22h • Onsite

About The Position

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

As a Director, Sales Experience, you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on-site in your store location and you will report to the General Manager.

Requirements

• 10+ years of relevant experience, luxury retail fashion experience
• Prior retail senior management experience required
• Track record achieving results across multiple businesses
• History of building, motivating, and coaching teams
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects
• Excellent oral and written communication skills
• Advanced proficiency with MS Office Product Suite

Responsibilities

• Oversee Client Development team performance and goals through management of Group Selling Managers
• Communicate the store vision and goals to all team members
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM
• Determine strategic objectives in partnership with Store GM and set priorities accordingly
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed