Director, Runtime Governance & Decision Lead

RBC•Toronto, ON

1d•Onsite

About The Position

This is a tremendous opportunity to define the future of responsible AI in banking. This role will shape strategy and influence how AI is adopted- not just enforce policies. The Runtime Governance & Decision Lead is a strategic operations leadership role responsible for designing and operating the moment when governance decisions are made—where AI outputs are classified for risk, decisions are routed through the decision engine, and evidence is presented to reviewers in ways they can understand and act upon. You will ensure that when an output reaches the decision point, the system has sufficient information, authority is clear, workflows are intuitive, and evidence supports defensible decisions. Operating as the integrator of the governance system, you’ll partner with and inform the Governance Design team to implement decision protocols effectively, Control Evidence to ensure eval results are human-understandable and maintain the telemetry feedback loop that drives continuous improvement across governance policy and eval design.

Requirements

10+ years of experience in operational workflow design, decision support systems, governance operations, or risk review processes in heavily regulated environment.
Experience designing and implementing AI governance workflows that enable consistent transparent and defensible decision-making across the enterprise.
Ability to thrive in undefined environments, turning ambiguity into action by bringing structure to complex governance challenges and translating evolving regulatory guidance into practical, scalable solutions.
Experience partnering with governance leaders, engineers, risk teams and business stakeholders to ensure governance decisions are operationally effective and easily understood.
Experience building decision frameworks that clearly define authority, classify risk, surface meaningful evidence, and create intuitive workflows that support human decision-makers.
Passion for driving continuous improvement, establishing feedback loops, telemetry, and governance metrics to continuously refine decision quality, strengthen controls, and improve governance outcomes over time.
Strong expertise in human-centered design and UX for complex decision-making environments with ability to build or guide developers
Deep understanding of human factors including how to present complex information clearly, reduce cognitive load, and support good decision-making
Bachelor’s degree in Business Administration, Operations, Human Factors Engineering, Risk Management, Systems Engineering, or related field with demonstrated ability to translate governance policies into practical, executable workflows

Nice To Haves

Technical credibility is valued. While this is not a hands-on engineering role, the ability to review architecture, understand code, and engage in technical discussions with engineering teams is a strong plus.
Professional certifications in operational management, process improvement, or risk management (e.g., FRM, Six Sigma, PMP, or equivalent)
Advanced degree in Operations, Human Factors Engineering, Risk Management, or related discipline
Direct experience with governance operations, model risk review operations, or output assurance processes
Familiarity with LLM output evaluation, risk classification, or experience designing reviewer training programs and governance protocols

Responsibilities

Responsible for all aspects necessary to create executable workflows in the following areas, including design, creation, escalation, protocols, authority levels, tracking etc.
Runtime Decision Path Design
Reviewer Workflow & Decision Support
Evidence Presentation & Legibility
Human Review Management
Decision Routing & Execution
Reviewer Training & Protocol Management
Runtime Performance Monitoring
Evidence Capture & Telemetry Feedback
Remediation Owner Communication & Tracking
Governance System Integration

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock where applicable
Leaders who support your development through coaching and managing opportunities to build expertise in AI governance operations
Ability to make a lasting impact by designing the operational workflows that make AI governance decisions effective, efficient, and defensible
Work in a dynamic, collaborative, high-performing team at the forefront of AI governance and risk management in financial services
Flexible work/life balance options that support your professional and personal priorities
Opportunities to take on challenging, strategic operational work that bridges governance policy, technical evaluation, and human decision-making
Access to cutting-edge governance systems and opportunities for continuous learning in emerging AI risk management practices