Director, Rooms

AccorHotel•Carolina, PR

1d•Onsite

About The Position

As the Director of Rooms, you’ll play a pivotal role in defining the guest experience at Fairmont El San Juan. In this role, you won’t just manage rooms, you’ll define what makes our hotel stand out. Your ability to inspire your team and innovate in service delivery will be the cornerstone of our success. Together, we’ll set new standards for luxury and service.

Requirements

Background in both housekeeping and front office operations.
Involvement with a Luxury product
Experience in a unionized environment
University degree preferred, Hospitality Management a plus.
Proven ability to manage multiple projects effectively under pressure.
Demonstrates success in executing intricate procedures, plans and aligning a team towards a goal.
Exhibits excellent communication skills.
Organized and attention to detail.
Talent Development: mentoring and promoting team members to higher responsibilities.

Responsibilities

Serve on the Executive Committee to drive the hotel’s strategic plan.
Manage all of our rooms teams: Front Office, Housekeeping, Fairmont Gold, Guest Services, Guest Experience, overseeing more than 200 colleagues
Prepare annual budgets and monthly forecasts, ensuring financial accuracy.
Ensure compliance with all of Accor and Fairmont’s Room standards.
Lead the hotel team to achieve outstanding service scores.
Support the colleague journey and oversee succession planning.
Ensure the right processes are in place to respond to guest comments and resolve any complaints promptly.
Foster strong communication and cooperation for enhanced guest and colleague satisfaction

Benefits

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.