Director, Roadside Programs & Benefits (Hybrid)

AAA Brand • Lake Mary, FL

11h • $109,700 - $138,220 • Hybrid

About The Position

Summary Provides management direction and guidance to staff responsible for researching, negotiating, developing, promoting, implementing, and managing ERS programs and products, which are strategically important to the Association. Collaborates with key association clubs and committees to identify potential opportunities for product and service differentiation. Negotiates national contracts with preferred suppliers. Duties & Responsibilities Manages, coaches, advises, and provides direction to staff responsible for researching, negotiating, developing, promoting, implementing, and managing strategically important ERS programs and products. Researches, develops, and implements new and innovative ERS programs and practices, including negotiating and preparing contracts with suppliers. Develops and actively manages the annual operating budget for the ERS Network Department, ensuring the department meets its financial goals and obligations. Plans, directs, and supervises ERS database (statistics and ERS reciprocal clearing bureau) functions, including using data for marketing and revenue-producing activities. Prepares presentations, executive summaries, and other supporting documentation to assist Automotive Senior Management with presentations to the Automotive Subcommittee, Strategic Business Committee, Member Services & Benefits Subcommittee, Accreditation Commission, and Board of Directors. Presents topics in meetings and conference calls as required. Serves as contact for the towing industry. Cultivates strategically important relationships with suppliers, media, and others involved in the industry. Plans, directs, and guides the work of professional team members, ensuring appropriate levels and organization of staffing and systems resources are utilized and maintained. Hires employees, evaluates training needs, supervises, and evaluates the performance of subordinate team members, including written evaluations; addresses performance issues when necessary. Requirements, Competencies, and Certifications Draws upon knowledge, experience, observation, and inquiry to shape the behavior of others and benefit the organization. Identifies and uses individual team member capabilities to help the team. Provides learning opportunities, stretch assignments, reinforcing and redirecting feedback, and coaching. Gathers insights and diverse perspectives from others to get to an outcome that the majority can support. Furthers the strategic vision of the association by aligning daily actions to the initiatives and goals of the business. Ability to visualize, create, develop, execute, and manage new and innovative programs. Strong leadership and team-building skills, well-organized, well-informed, capable of leading by influence, and able to achieve desired goals and objectives while maintaining the respect and support of the organization. Ability to effectively communicate new ideas, propose sound recommendations, and provide competent solutions to challenges. Ability to direct research requiring complex analysis and decision-making. Ability to perform cost/benefit analysis. Thorough knowledge of the principles and practices of sales, marketing, and management. Track record of improving business and/or business processes. Thorough knowledge of industry and market trends and the ability to think innovatively and strategically. Proven ability to lead and implement a strategic plan. Excellent communication skills, including strong negotiating skills. Proven ability to foster productive relationships with peers, subordinates, and business partners. Proven ability to guide production and/or support of services and/or products to completion. Excellent problem-solving skills and ability to think conceptually and effectively communicate direction to associates and business departments. Strong negotiation, facilitation, and consensus-building skills; able to present to senior management and stakeholders. Business travel required. Education & Experience: Bachelor’s degree in business, communications, or related field and seven (7) years of experience in road service delivery, operations, and program development. Thorough knowledge of the towing industry and motor club operations. Hiring Range: $109,700 - $138,220 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

Requirements

• Draws upon knowledge, experience, observation, and inquiry to shape the behavior of others and benefit the organization.
• Identifies and uses individual team member capabilities to help the team.
• Provides learning opportunities, stretch assignments, reinforcing and redirecting feedback, and coaching.
• Gathers insights and diverse perspectives from others to get to an outcome that the majority can support.
• Furthers the strategic vision of the association by aligning daily actions to the initiatives and goals of the business.
• Ability to visualize, create, develop, execute, and manage new and innovative programs.
• Strong leadership and team-building skills, well-organized, well-informed, capable of leading by influence, and able to achieve desired goals and objectives while maintaining the respect and support of the organization.
• Ability to effectively communicate new ideas, propose sound recommendations, and provide competent solutions to challenges.
• Ability to direct research requiring complex analysis and decision-making.
• Ability to perform cost/benefit analysis.
• Thorough knowledge of the principles and practices of sales, marketing, and management.
• Track record of improving business and/or business processes.
• Thorough knowledge of industry and market trends and the ability to think innovatively and strategically.
• Proven ability to lead and implement a strategic plan.
• Excellent communication skills, including strong negotiating skills.
• Proven ability to foster productive relationships with peers, subordinates, and business partners.
• Proven ability to guide production and/or support of services and/or products to completion.
• Excellent problem-solving skills and ability to think conceptually and effectively communicate direction to associates and business departments.
• Strong negotiation, facilitation, and consensus-building skills; able to present to senior management and stakeholders.
• Business travel required.
• Bachelor’s degree in business, communications, or related field and seven (7) years of experience in road service delivery, operations, and program development.
• Thorough knowledge of the towing industry and motor club operations.

Responsibilities

• Manages, coaches, advises, and provides direction to staff responsible for researching, negotiating, developing, promoting, implementing, and managing strategically important ERS programs and products.
• Researches, develops, and implements new and innovative ERS programs and practices, including negotiating and preparing contracts with suppliers.
• Develops and actively manages the annual operating budget for the ERS Network Department, ensuring the department meets its financial goals and obligations.
• Plans, directs, and supervises ERS database (statistics and ERS reciprocal clearing bureau) functions, including using data for marketing and revenue-producing activities.
• Prepares presentations, executive summaries, and other supporting documentation to assist Automotive Senior Management with presentations to the Automotive Subcommittee, Strategic Business Committee, Member Services & Benefits Subcommittee, Accreditation Commission, and Board of Directors.
• Presents topics in meetings and conference calls as required.
• Serves as contact for the towing industry.
• Cultivates strategically important relationships with suppliers, media, and others involved in the industry.
• Plans, directs, and guides the work of professional team members, ensuring appropriate levels and organization of staffing and systems resources are utilized and maintained.
• Hires employees, evaluates training needs, supervises, and evaluates the performance of subordinate team members, including written evaluations; addresses performance issues when necessary.

Benefits

• This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.
• AAA, Inc. supports a flexible work environment for our associates.
• We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week.

What This Job Offers

• Job Type: Full-time
• Career Level: Director