Director Risk Management

Acosta•Jacksonville, FL

About The Position

The Risk Management Director is responsible for the strategic oversight, execution, and continuous improvement of the company’s insurance, claims, and enterprise risk management programs. This role leads the development and implementation of risk strategies, policies, and procedures designed to identify, assess, mitigate, and monitor risk exposure across the organization. The Director will partner closely with Safety, Legal, Finance, HR, Real Estate, operations leaders, third-party administrators, brokers, insurers, and other internal stakeholders to align risk management activities with business objectives. This role will lead enterprise-wide risk initiatives, support proactive risk mitigation planning, and provide insights to senior leadership to strengthen organizational resilience, reduce losses, and enhance risk-informed decision-making.

Requirements

10+ years leading risk management activities
Knowledge of insurance contract language, insurance underwriting, and claims processing
Deep knowledge of casualty insurance, claims management, and multi-state Workers’ Compensation programs.
Knowledge of OSHA and EPA regulations and potential risk involved
Ability to develop, implement and evaluate loss-control programs
Strong verbal, written, analytical, and persuasive skills and ability to interact effectively with all levels of associates and management
Proficiency in RMIS platforms and Microsoft Office Suite (Specifically Excel).
Must be able to handle multiple projects and deal with varying deadlines

Nice To Haves

Professional Designation such as ARM, CPCU or CRM preferred

Responsibilities

Oversee the procurement, renewal, and administration of all corporate insurance programs (e.g., Workers’ Compensation, General Liability, Auto, Property, Cyber, D&O). This includes the areas of underwriting, claims management and safety/loss prevention.
Partner with brokers, insurers, and internal leaders to evaluate coverage adequacy, emerging exposures, and opportunities to improve the company’s total cost of risk.
Collaborate with senior leaders and business owners to align risk mitigation plans with strategic priorities, operational objectives, and organizational risk appetite.
Promote a proactive risk culture by helping leaders understand, own, and manage risks within their areas of responsibility.
Provide leadership and direction for escalated claims management activities, including high-severity Workers’ Compensation and liability claims.
Supervise the Risk Manager and ensure claims are managed consistently with best practices, internal expectations, and applicable regulatory requirements.
Collaborate with Safety, Legal, HR Leave Accommodations, operations leaders, and third-party administrators to improve claim outcomes, support return-to-work efforts, and reduce loss exposure.
Manage relationships with third-party administrators, insurers, brokers, and legal counsel.
Drive continuous improvement in vendor performance, claims handling, reporting accuracy, and risk management support.
Partner with internal stakeholders including the Safety team, HR Leave Accommodations team, Legal, Finance, and Real Estate to ensure alignment on risk mitigation strategies, claims handling, and compliance with internal policies and external regulations.
Analyze claims trends and risk exposures to inform decision-making and recommend improvements to safety and loss control programs.
Develop and implement quarterly metrics for measuring and communicating the activity and progress to executive leaders.
Ensure compliance with all applicable insurance regulations and internal policies.
Maintain accurate records of risk-related expenses and exposures.
Lead training initiatives for business units on claims reporting, return-to-work programs, and risk awareness.
Serve as a key advisor to senior leadership on risk-related matters.
Develop and manage the Risk Management Team, including hiring, coaching, development, performance management, and ensuring team is meeting department objectives.