Director, Risk Management

Vancouver Coastal Health•Vancouver, BC

18h•CA$61 - CA$87•Onsite

About The Position

Reporting to the Executive Director, the Director is responsible for providing leadership in management of clinical and operational risk. The position promotes and leads on the use of evidence-based risk management strategies and tools to promote and improve patient care. Represents Vancouver Coastal Health (VCH) in liaising with external legal counsel assigned by the health care protection program (HCPP), and other external agencies in investigating and managing claims involving patients/clients or the organization. The Director will work with staff and physicians and support operational leaders in identifying, assessing, analyzing and implementing mitigation strategies to mitigate the identified risk to VCH, staff, physicians and the clients and families we serve. The Director provides leadership to the Senior Executive Team and is responsible and accountable for the development of the organization’s integrated clinical risk management program and initiatives in a manner that fulfills the mission and strategic goals of VCH, while complying with provincial and federal laws and accreditation standards related to safe patient care and risk management across the organization. The Director works in collaboration with the Director of VCH Patient Care Quality Office as requested in reviewing responses to patients or their complainants from a risk management perspective. The Director will work in collaboration with the Director of Patient Experience for VCH to ensure the patient’s perspective is included in supporting the delivery of health care with the highest quality of care whenever possible. This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Requirements

Master’s Degree in a health-related discipline or a juris doctorate, plus seven to ten (7 to 10) years’ recent, related experience in progressively senior leadership roles with responsibility for leading risk management issues management activities, or an equivalent combination of education, training and experience.
Advanced knowledge of healthcare issues as well as specialized knowledge in risk management, privacy, change management, information management, complaints management, and policy development.
Effectively and proactively coordinates strategies, systems, and processes to reduce risk, minimize critical incidents, complaints and claims and collaborates with others to improve the care delivered by VCH.
Expertly applies technical and analytical expertise to assess and support risk and situation management activities, and to establish and support the implementation of risk management strategies to support the organization.
Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate operational leaders concerning issues with clinical risk or operational risk requiring immediate attention.
Applies superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.
Interprets and implements legal and other regulatory obligations and responsibilities of VCH in the context of relevant legislation, regulations, common law and other changing standards with support of in-house legal counsel.
Demonstrated critical thinking, analytical skills encompassing an organization-wide perspective.
Exceptional communication, interpersonal, innovative leadership and systems improvement skills.
Proven ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings, in addition to the integrity, trust and professionalism that the role requires.
Experience developing and implementing and training on policy, procedures and corporate practices.
Experience in project management in a leadership position.
Demonstrated history of positive collegial relationships with management, support staff, Health Authority-based providers and leaders, and clinicians.
Demonstrated ability to communicate complicated or highly technical matters in a way which is clear, concise and understandable.
Computer proficiency with a variety of relevant software applications.
Physical ability to perform the duties of the position.

Responsibilities

Providing leadership in management of clinical and operational risk.
Promoting and leading on the use of evidence-based risk management strategies and tools to promote and improve patient care.
Representing Vancouver Coastal Health (VCH) in liaising with external legal counsel assigned by the health care protection program (HCPP), and other external agencies in investigating and managing claims involving patients/clients or the organization.
Working with staff and physicians and support operational leaders in identifying, assessing, analyzing and implementing mitigation strategies to mitigate the identified risk to VCH, staff, physicians and the clients and families we serve.
Providing leadership to the Senior Executive Team and is responsible and accountable for the development of the organization’s integrated clinical risk management program and initiatives in a manner that fulfills the mission and strategic goals of VCH, while complying with provincial and federal laws and accreditation standards related to safe patient care and risk management across the organization.
Working in collaboration with the Director of VCH Patient Care Quality Office as requested in reviewing responses to patients or their complainants from a risk management perspective.
Working in collaboration with the Director of Patient Experience for VCH to ensure the patient’s perspective is included in supporting the delivery of health care with the highest quality of care whenever possible.
Developing and maintaining strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
Practicing the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
Taking initiative in understanding the needs of others and taking action to achieve helpful results.