Director, Risk and Controls Self-Assessment (RCSA)

Fiserv • Berkeley Heights, NJ

12d • $114,000 - $192,000 • Onsite

About The Position

Lead the enterprise Risk and Control Self-Assessment (RCSA) Program as a core component of the Operational Risk Management Framework. Partner with business leaders, Line of Business Risk Officers, process owners, Compliance, Technology Risk, Internal Audit, and other assurance functions to maintain a current, evidence-based view of operational risk and control effectiveness. Strengthen governance, improve decision-ready reporting, and drive scalable, technology-enabled risk management capabilities across the enterprise.

Requirements

• 6+ years of experience in operational risk management, enterprise risk management, internal audit, compliance, financial services risk, or a related discipline.
• Experience designing, executing, and enhancing enterprise RCSA programs, including process scoping, risk taxonomy, inherent and residual risk scoring, control design assessment, operating effectiveness assessment, remediation, and governance.
• Experience presenting risk insights, program updates, and recommendations to executive leadership, governance committees, auditors, and regulators.
• Experience using Governance, Risk, and Compliance (GRC) platforms such as Archer, ServiceNow GRC, OneTrust, or similar solutions.
• Experience developing reporting and analysis using Power BI, Tableau, or similar analytics tools.
• Bachelor's degree or higher in Business, Finance, Accounting, Economics, Risk Management, or a related field, or equivalent combination of education, related experience and/or military experience.

Nice To Haves

• Master's degree, Juris Doctor, or similar advanced education in a related field, or equivalent combination of education, related experience and/or military experience.
• Professional certification such as Certified in Risk and Information Systems Control (CRISC), Financial Risk Manager (FRM), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or a similar credential.
• Experience supporting regulatory examinations, audit remediation, program transformation, and maturity improvement initiatives.
• Experience connecting

Responsibilities

• Lead the end-to-end enterprise RCSA lifecycle, including scoping, process and risk identification, inherent risk assessment, control mapping, control design review, operating effectiveness assessment, residual risk determination, challenge, approval, reporting, and remediation tracking.
• Maintain and improve RCSA standards, procedures, playbooks, rating criteria, evidence requirements, templates, calendars, governance forums, and role accountability across process owners, control owners, and first-line teams.
• Evaluate program effectiveness through quality assurance, scoring calibration, data quality reviews, coverage analysis, maturity assessments, and independent validation.
• Drive RCSA modernization by simplifying assessments, improving process-level insight, automating workflow and evidence capture, strengthening data lineage, and enabling trigger-based reassessments where appropriate.
• Integrate RCSA results with risk appetite, issues, operational risk events, control testing, key risk indicators, scenario analysis, business change, third-party risk, technology risk, and operational resilience reporting.
• Challenge residual risk conclusions, escalation decisions, and remediation plans using testing results, issue history, event data, metrics, and other documented evidence.
• Present risk insights, program performance, and recommendations to executive leadership, governance committees, auditors, and regulators.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director