Director, Risk Analytics - Account Management

CIBC•Toronto, ON

2d•Hybrid

About The Position

The Director, Risk Analytics - Account Management will provide leadership, guidance, and specialized knowledge to staff and clients. The incumbent will develop high quality account management systems and methods to deliver leading edge capabilities for the Unsecured portfolio. By developing short and long-term plans that addresses the needs of account management, internal stakeholders, and external partners, the Director will build the platforms that enable us to manage accounts and optimize the risk/reward trade-off. This includes optimizing the use of leading edge tools with advanced analytical techniques. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

A degree in Business, Mathematics, Statistics, an MBA or 5 or more years of practical experience in retail credit risk management.
Strong working knowledge of retail unsecured lending policies and practices, both internal and industry-wide, as well as regulatory requirements and legislation (e.g. the Bank Act) regarding risk related to unsecured lending.
Substantial experience with the development of acquisition and account management risk strategies and decision rules as well as the associated automated systems, tools and technologies (eg. Capstone, CASA, Decision Manager, or other such automated systems).
Ability to manage, influence and interact with senior bank personnel at a strategic business level.
Able to move from “big picture” to detailed level in order to keep projects and initiatives moving forward to a successful conclusion.
Experience developing and implementing strategic team goals.
Experience coaching employees and inspiring successful team performance.
Motivated by collective success.
Know that teamwork can transform a good idea into a great one.
Know that an inclusive team that enjoys working together can bring a vision to life.
Values matter to you.
Bring your real self to work and live our values – trust, teamwork and accountability.

Nice To Haves

Understanding of the design and development methodologies used for predictive risk models.

Responsibilities

Build capabilities that position CIBC to manage risk and optimize return through sophisticated analytics.
Foster and promote an environment of collaboration, inspiring others to perform by being an effective role model and championing CIBC’s mission, vision and values.
Leading risk management initiatives for account management to ensure that effective systems are implemented while continuously developing a team of business specialists.
Exercise strategic vision to drive innovation and process enhancement efforts, targeting key operational pain points with focus on resolution and efficient resource utilization.
Develop a 1-3 year roadmap for account management strategies and tools ensuring alignment with the account management approach of the other products.
Direct the development of risk segmentation strategies within the account management system.
Effectively track, monitor and measure the deployment of strategy changes and recommend refinements as necessary.
Ensure the accuracy, integrity, and interpretation of all data analysis output provided by the team in support of risk strategy design.
Continuously challenge and improve risk strategy through analysis of customer behavior data and sophisticated statistical/data mining techniques.
Deliver comprehensive recommendations/proposals to management including executives and business leaders.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development