Director Rewards Development & Delivery
About The Position
The Director, Rewards Development & Delivery is responsible for the strategic vision, direction, and operational management of the rewards platform. The role oversees platform strategy, planning, value case formation, and roadmap creation in collaboration with key stakeholders. The Director leads a team of 20+ associates and ensures market-competitive enhancements, operational quality, and continuous improvement. The position leads third-party relationships and platform development, maintenance, and oversight; manages operations from intake through quality assurance; ensures development complies with regulatory and contractual guidelines; and guarantees rewards programs meet brand contractual obligations. It also aligns people and technology with business decisions, maintains the control framework, facilitates audits, and collaborates with product owners to connect product strategy with execution. This senior leader must work at a Bread Financial office at least six days per month, or travel six days per month if not located near an office. The role may require travel up to 5% annually.
Requirements
- High school diploma or GED.
- 13–15 years of experience in financial services, marketing, retail, IT, or analytics.
- At least 6 years of leadership experience.
- Experience in the rewards and loyalty space.
- Skills in strategic planning, strategic thinking, leadership, collaboration, and communication.
- Must be authorized to work in the United States full-time without current or future sponsorship.
Nice To Haves
- Bachelor’s degree in Business, Marketing, Computer Science, or equivalent relevant work experience.
- Master’s degree in a related field of study.
- Prior leadership experience in a similar role.
Responsibilities
- Lead third-party relationships for platform development, maintenance, and oversight; create and manage the strategic roadmap for the loyalty platform.
- Oversee operational functions from intake through quality assurance and continuous improvement; manage development and ensure adherence to regulatory and contractual guidelines.
- Ensure rewards programs meet brand contractual obligations.
- Lead and motivate teams, aligning people and technology with business decisions.
- Ensure an appropriate control framework and facilitate audit activities.
- Collaborate with product owners and teams to align product strategy with execution.
Benefits
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Basic and optional life insurance
- Supplemental medical plans
- Short- and long-term disability insurance
- Six weeks of 100% paid parental leave for eligible parents, after a 180-day waiting period
- 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program
- Paid Sick and Safe Time (PSST)
- Illinois Paid Leave for Illinois associates
- Ability to purchase company stock during offering periods
- Annual incentive bonus based on individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
