Director, Revenue Operations

First Due

3d•Remote

About The Position

First Due is building the systems foundation that will power our next stage of growth, and we're looking for a Director, Revenue Operations to help maintain it. This role owns the architecture and long-term strategy for our core revenue systems stack — Salesforce, MonetizeNow (CPQ), NetSuite, and others. You'll build a systems function that Sales, Finance, and Customer Success can rely on: real-time, trustworthy data; automated workflows; and a scalable model for public-sector and reseller procurement. You'll lead a growing team, set the technical roadmap for our revenue stack, and be a close strategic partner to the CFO and executive leadership as First Due expands.

Requirements

7+ years of experience in Revenue Operations, Sales Operations, or CRM/systems leadership, with required experience at a SaaS company.
Hands-on experience building and deploying AI into GTM systems and workflows (e.g., AI-driven data enrichment, forecasting, quote/deal automation, or agentic tooling within Salesforce, CPQ, or adjacent platforms)
A track record of designing scalable systems and processes, not just resolving issues as they arise — you think in roadmaps, not tickets.
Experience building pipeline, quota, and coverage reporting models that inform executive decision-making.
Strong data analysis skills (SQL or equivalent query experience across CRM/ERP datasets).
Prior people-management experience, with a genuine interest in building and scaling a team.
A structured, forward-thinking communication style — comfortable presenting a vision and roadmap to executive stakeholders, not just a status update.

Nice To Haves

Deep, hands-on Salesforce administration and configuration expertise; experience with a CPQ platform (MonetizeNow or similar) strongly preferred.
Experience with NetSuite.
Experience with public-sector or GovTech procurement processes (GSA Schedule, cooperative purchasing vehicles) is a plus.

Responsibilities

Define and own the long-term architecture and roadmap for Salesforce, MonetizeNow (CPQ), and our broader revenue systems stack — designing for scale, not just fixing what's in front of you.
Build a best-in-class quote-to-cash engine that lets Sales close deals faster and lets Finance trust the data the moment it lands, across CRM, CPQ, and ERP.
Design the data governance model and automation standards that keep pipeline, quoting, and revenue data clean by default
Create a scalable, repeatable systems framework for public-sector and reseller procurement that can flex as First Due adds new partners and products
Build forward-looking pipeline and forecasting infrastructure — coverage models, bookings tracking, and reporting that gives leadership a real-time view of the business.
Hire, develop, and grow a high-performing Revenue Operations team, building the systems muscle First Due will need at 2x and 5x scale.
Partner with Finance, Sales, Customer Success, and Contracts leadership to design the processes and platform decisions that will define how First Due operates for years to come.
Serve as the strategic systems voice in planning cycles, M&A/integration scenarios, and platform evaluations as the business grows.