Director, Revenue Operations

Dart•Dallas, TX

3d•$105,654 - $174,330

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees revenue technician staff, count room, and fare equipment mechanics team to ensure high system uptime and high operational efficiency in payment system operations. Leads in the design, development, and implementation of payment systems or technologies that provide reliable, cost-effective fare payment solutions at reduced maintenance expense; Performs fare systems failure and trending analysis, subsequently developing and implementing corrective action plans. Manages vendor relationships and fare system contracts administration. Develop service level agreements and monitor contract compliance. Manages vendor invoices and approvals. Develops performance metrics and monitors ongoing system operational performance and service level agreement. Conduct data analysis on revenue operations key metrics and develop an implementation based on trends. Manages personnel involved in programming, configuration, uptime performance, and security of systems, including online, retail outlets, ticket vending machines, fareboxes, mobile applications, tap cards, and related payments platforms. Creates an inviting and safe work environment. Authorizes and verifies requisitions for materials and supplies; Monitors the consumption of materials and supplies; Resolves abnormal usage rates and takes appropriate action to resolve variances. Ensures that appropriate records are maintained related to employee productivity and other documentation, including procedures, accidents, employee conduct, training, and equipment defects, as well as vandalism and abuse. Provides direct support to the Assistant Vice President in the resolution of all departmental issues, both administrative and technical, as assigned, and develops a roadmap for the payment system for the agency. Directs and oversees the development of capital projects, including direct management of department staff and contractors involved in design, implementation, and issue resolution related to fare collection and cash processing operations. Leads the development, implementation, evaluation, and revision of policies, procedures, and standards affecting a variety of inter/intra departmental policies and procedures. Perform periodic checks and audits to ensure compliance with defined procedures. Performs other related job duties as assigned. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Note: An equivalent combination of related education and experience may be substituted for the below-stated minimums, excluding High School Diploma, GED, Licenses, or Certifications. Bachelor's Degree from an accredited college or university in Information Systems, Business Administration, Finance, or a related field. Five (5) years of progressively responsible transportation industry experience to include two (2) years' experience managing staff, including representing the workforce that performs maintenance and operations activities. Preferred experience includes extensive project management experience in business and technology solutions or capital projects implementation, as well as extensive transit experience. Pass a criminal background investigation and credit history check. A high level of analytical ability to find solutions to difficult and complex interpersonal, technical, financial, legal, and/or administrative problems. Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles. Proficiency on PC and knowledgeable of software applications, including proficiency in Microsoft Office applications to include Word and Excel or other related software applications. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. WORKING CONDITIONS: Works in an environment with minimal exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals, while visiting DART's operating facilities, assuming the incumbent is observing all policies and procedures, safety precautions, and regulations, and using all protective clothing and devices provided. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

Requirements

Bachelor's Degree from an accredited college or university in Information Systems, Business Administration, Finance, or a related field.
Five (5) years of progressively responsible transportation industry experience to include two (2) years' experience managing staff, including representing the workforce that performs maintenance and operations activities.
Pass a criminal background investigation and credit history check.
A high level of analytical ability to find solutions to difficult and complex interpersonal, technical, financial, legal, and/or administrative problems.
Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.
Proficiency on PC and knowledgeable of software applications, including proficiency in Microsoft Office applications to include Word and Excel or other related software applications.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers.

Nice To Haves

extensive project management experience in business and technology solutions or capital projects implementation
extensive transit experience

Responsibilities

Oversees revenue technician staff, count room, and fare equipment mechanics team to ensure high system uptime and high operational efficiency in payment system operations.
Leads in the design, development, and implementation of payment systems or technologies that provide reliable, cost-effective fare payment solutions at reduced maintenance expense
Performs fare systems failure and trending analysis, subsequently developing and implementing corrective action plans.
Manages vendor relationships and fare system contracts administration.
Develop service level agreements and monitor contract compliance.
Manages vendor invoices and approvals.
Develops performance metrics and monitors ongoing system operational performance and service level agreement.
Conduct data analysis on revenue operations key metrics and develop an implementation based on trends.
Manages personnel involved in programming, configuration, uptime performance, and security of systems, including online, retail outlets, ticket vending machines, fareboxes, mobile applications, tap cards, and related payments platforms.
Creates an inviting and safe work environment.
Authorizes and verifies requisitions for materials and supplies
Monitors the consumption of materials and supplies
Resolves abnormal usage rates and takes appropriate action to resolve variances.
Ensures that appropriate records are maintained related to employee productivity and other documentation, including procedures, accidents, employee conduct, training, and equipment defects, as well as vandalism and abuse.
Provides direct support to the Assistant Vice President in the resolution of all departmental issues, both administrative and technical, as assigned, and develops a roadmap for the payment system for the agency.
Directs and oversees the development of capital projects, including direct management of department staff and contractors involved in design, implementation, and issue resolution related to fare collection and cash processing operations.
Leads the development, implementation, evaluation, and revision of policies, procedures, and standards affecting a variety of inter/intra departmental policies and procedures.
Perform periodic checks and audits to ensure compliance with defined procedures.
Performs other related job duties as assigned.