Director Revenue Operations

IGEL•Fort Lauderdale, FL

9d•Remote

About The Position

THE ROLE: The Director of Revenue Operations is responsible for building, scaling, and optimizing the company’s end-to-end revenue engine. This role oversees Sales Operations and Renewal Operations, ensuring predictable revenue growth, operational rigor, and a seamless experience across the customer lifecycle—from initial opportunity through renewal and expansion. The Director of Revenue Operations serves as a strategic partner to Sales/CX leadership and cross-functional stakeholders, translating company growth objectives into scalable processes, data-driven insights, and enabling systems. This leader is accountable for revenue forecasting accuracy, pipeline health, renewal performance, target alignment, and the continuous improvement of tools, processes, and analytics that support frontline revenue teams. Success in this role requires a balance of strategic thinking and hands-on execution, with a strong ability to align people, process, and technology to drive efficiency, accountability, and measurable business outcomes.

Requirements

8+ years of experience in Revenue Operations, Sales Operations, or related roles, including leadership responsibility for Sales and/or Renewal Operations.
Hands-on experience operating in a Microsoft Dynamics CRM environment and translating business needs into scalable processes and reporting.
Advanced Excel skills, including complex formulas, pivot tables, scenario modeling, and analysis of large datasets.
Familiarity with Microsoft PowerBI and KPI literacy is a must
Strong analytical skills with the ability to synthesize data into clear insights and recommendations.
Excellent presentation and communication skills; comfortable presenting to executive leadership and cross-functional stakeholders.
Proven ability to partner effectively with Sales, Customer Success, Finance, Marketing, and IT peers.
Experience supporting forecasting, pipeline management, renewals, territory and quota planning, and compensation processes.
Demonstrated people leadership skills, including coaching, prioritization, and execution in a fast-paced environment.
Demonstrate eagerness to learn, partner, and build together operations colleagues

Responsibilities

Own day-to-day revenue operations across Sales Operations and Renewal Operations to support revenue targets and forecast accuracy.
Lead pipeline, forecast, and renewal reviews; surface risks and drive corrective actions with Sales and Customer Success leaders.
Oversee territory design, quota setting, capacity planning, and sales compensation administration.
Own renewal forecasting, renewal pipeline hygiene, and at-risk account management to drive retention and expansion.
Partner with Sales leadership to improve pipeline coverage, deal velocity, win rates, and rep productivity.
Partner with Customer Success to define and optimize renewal processes, timelines, and operational handoffs.
Review and approve deal structures, pricing, and discounting in alignment with company policy.
Own revenue systems and tools (CRM, CPQ, forecasting), ensuring data integrity, adoption, and scalability.
Deliver clear, actionable reporting on pipeline health, forecast accuracy, renewals, and performance.
Lead and develop Sales Operations and Renewal Operations teams; drive continuous operational improvement.

Benefits

Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days
401(k) plan with 100% company match
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!