Director, Revenue Operations

Deluxe Corporation•Minneapolis, MN

35d•Hybrid

About The Position

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week We are seeking a strategic and results-oriented individual to lead the design, execution, and optimization of revenue operations across one to two business units and their diverse product portfolios at Deluxe. Reporting to the VP, Revenue Operations, this leader will play a pivotal role in enabling scalable growth as a trusted partner to BU heads, balancing big-picture strategy with operational rigor to deliver predictable, sustainable revenue growth. The Director will provide data-backed performance insights, drive operational excellence, and align cross functional teams for performance improvement in the pursuit of sales, revenue, and profitability targets. The ideal candidate is a data-driven, cross-functional collaborator and change agent who thrives in dynamic, ambiguous environments, with the revenue operations experience and passion to bring new solutions to common revenue forecasting and realization challenges. This role will be a people leader with direct oversight of a small number of analysts, process engineers, and/or program managers for whom team building, development, and performance management will be important. Success in the role will also mean delivery of results through people without a direct reporting relationship, requiring collaboration with and influence of a large group of stakeholders across the enterprise.

Requirements

Bachelor's Degree and 8 years or
Master's Degree and 6 years related experience
Must be 18 years of age or older

Nice To Haves

5 years of management experience
Deep understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM, reporting, forecasting, territory management, compensation planning, and sales quotas)
Proficiency with Salesforce, Microsoft Excel, and Microsoft PowerPoint
Ability to thrive in an ambiguous environment with a high degree of autonomy
Ability to build productive and positive relationships across the organization at all levels
Excellent communication and presentation skills, particularly with executive-level partners
8+ years in Revenue Operations, Sales Operations, or related GTM roles in a recurring revenue B2B tech business. Prior consulting experience in these areas is a plus.
5+ years process engineering and performance optimization experience required. Six Sigma certification preferred.
Deep industry expertise in commercial financial services and technology related to treasury management, accounting, payments, and merchant services functions.
Proven leadership experience managing teams directly and indirectly through cross-functional initiatives.
Strong analytical skills with expertise in financial forecasting, modeling, and performance metrics.
Proficiency in the application of sales and CRM technology like Salesforce, Gong, Clari, Gainsight, and BI tools to common sales process challenges. Experience in evaluating and implementing AI solutions is a plus.