Director - Revenue Operations

ScaleOps•New York, NY

10h

About The Position

ScaleOps, a leader in real-time automated cloud resource management, is seeking an experienced, technologically savvy RevOps Lead with a foundational understanding of and passion for Sales Operations. This role is ideal for individuals looking to immerse themselves in the world of B2D, leveraging tools like Salesforce, Jira, Outreach, HubSpot, and more to drive operational excellence and client satisfaction. The Director of Revenue Operations will be the right-hand person for the Director of Operations and a key accelerator for the GTM teams: Marketing, Sales, and Business Development. This role encompasses data, systems, and processes, focusing on translating business needs into actionable solutions, creating and maintaining systems for data generation, supporting GTM leadership with analysis and planning, collecting and interpreting data for insights and recommendations, and leading technology and process changes to increase GTM team efficiency. The role also involves creating and managing internal dashboards and reporting, improving data quality in Salesforce and other systems, building reports and dashboards, supporting Sales & Operations Planning, and maintaining documentation for systems and processes.

Requirements

Relevant Bachelor's degree or equivalent practical experience
Minimum 4 years of experience with revenue operations in a B2D company
Minimum 4 years of experience working directly with Business-to-Business sales teams
Strong Excel/Sheet/Slides knowledge
Experience with effectively communicating across organizations, geographies, and cultures
Skilled at developing relationships and trust across cross-functional stakeholders
Excellent communication skills, with the ability to take complex, ambiguous topics and bring structure and clarity to the revenue organization
Excellent business acumen and problem-solving skills
Ability to work with data and pull insights from the data
Strategic thinker who can break down complex problems, prioritize tasks, and devise effective solutions

Nice To Haves

Salesforce "Certified Administrator" certification

Responsibilities

Translate business needs into actionable solutions.
Create & maintain systems that produce the data necessary to run our GTM teams and make regular strategic decisions.
Support GTM leadership with analysis, research, and planning on strategic and tactical projects for the department.
Collect, analyze, and interpret data to provide valuable insights and recommendations that enhance overall business performance.
Play a lead role in uncovering, developing, scoping, implementing, and driving adoption for technology and process changes that increase the efficiency of our GTM teams.
Create and manage all internal dashboards and reporting needed for various stakeholders, such as the executive team, department heads, team members, etc.
Create & implement processes to improve data quality in Salesforce and all other systems in our tech stack.
Build reports & dashboards in Salesforce and other platforms as needed.
Support Sales & Operations Planning with deep demand & channel insights and data.
Create & maintain strong documentation for systems & processes to keep GTM and technical teams up to date and accountable to the latest processes & expectations.