Director, Revenue Cycle Management

American Dental Companies•Phoenix, AZ

1d•Hybrid

About The Position

At American Dental Companies, we are actively reshaping the dental industry landscape by combining the community-rooted warmth of local practice culture with modern technology, elite operational infrastructure, and centralized executive support. As a rapidly expanding, high-growth dental organization backing multi-specialty practices across the region, our clinical teams deliver everything from preventative care to complex implants, cosmetics, and advanced sedation. To support our continued growth, we are looking for a visionary, results-oriented Director, Revenue Cycle Management (RCM) to lead the enterprise-wide evolution, scalability, and optimization of our revenue cycle ecosystem.

Requirements

8+ years of progressive healthcare revenue cycle experience, including 3+ years in a leadership, enterprise transformation, or vendor governance capacity within a multi-site healthcare, dental, or physician practice organization.
Proven success materially transforming an RCM function, optimizing A/R metrics, and building scalable models rather than simply maintaining legacy operations.
Deep experience managing third-party/offshore BPO partners alongside strong fluency in utilizing analytics, automation, and practice management technology to drive yield.
Strong executive presence with the proven ability to influence cross-functional operational leaders, navigate decentralized organizations, and lead teams through change without relying solely on direct authority.

Nice To Haves

Bachelor's degree in Healthcare Administration, Finance, Business, or related field or equivalent relevant experience preferred.
Direct experience within DSO/DPO, PE-backed healthcare, or high-growth multi-location dental/ambulatory environments is highly advantageous.

Responsibilities

Assess current revenue cycle workflows and design a scalable future-state operating model spanning billing, collections, accounts receivable (A/R), payment posting, insurance verification, and claims management.
Drive measurable improvements across key financial KPIs, including collections, clean claim rates, days in A/R, aging, denial rates, and bad debt write-offs.
Evaluate and manage the optimal balance of internal staff, outsourced BPO partners, and third-party vendors - establishing clear SLAs, accountability measures, and performance standards.
Partner with Technology and Finance leadership to evaluate, select, and deploy AI, workflow automation, bots, claim scrubbers, and Power BI dashboards to eliminate manual tasks and accelerate cash velocity.
Collaborate with field Operations and practice leadership to standardize front-end revenue cycle touchpoints (verification, coding, copay collection), while seamlessly integrating newly acquired or affiliated practices into ADC's RCM model.
Develop actionable RCM reporting to translate complex data into root-cause solutions, providing C-suite leadership with direct visibility into revenue health, trends, and growth opportunities.