Director, Revenue Cycle IT & Systems

Exact Sciences • Madison, WI

2d • $132,000 - $235,000 • Onsite

About The Position

This role leads the strategy, delivery, and governance of technology systems that support revenue cycle operations across Epic and non-Epic platforms. It is responsible for ensuring systems are stable, compliant, and optimized to enable accurate revenue capture, minimize operational friction, and support scalable automation and analytics. The position acts as a bridge between IT and revenue operations, driving data integrity, system performance, and continuous improvement while avoiding operational disconnects and unmanaged shadow solutions.

Requirements

• Bachelor’s degree in a field related to the essential duties of the position.
• 10+ years of commercial experience in the clinical laboratory, pharmaceutical, healthcare, or related industry.
• 5+ years of experience leading people, teams, and/or cross-functional projects.
• 5+ years of Epic Professional Billing experience, including demonstrated knowledge of Epic Prelude and Epic Resolute modules.
• Strong understanding of healthcare insurance, reimbursement, and billing operations.
• Strong working knowledge of government and third-party payer requirements impacting reimbursement.
• Demonstrated ability to gather and document business requirements and translate operational needs into systems solutions.
• Strong verbal and written communication skills, including the ability to communicate effectively across technical, operational, and leadership audiences.
• Strong project management, organizational, and prioritization skills in a dynamic environment.
• Demonstrated ability to influence partners and stakeholders without direct authority.
• Demonstrated ability to analyze complex processes and identify practical, scalable improvements.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis.
• We are unable to sponsor or take over sponsorship of employment visas at this time.

Nice To Haves

• Master’s degree in a field related to the essential duties of the position.
• Experience leading revenue cycle systems, automation, analytics enablement, or platform support functions in a matrixed healthcare environment.
• Experience working with third-party vendors, subcontractors, or outsourced support models in revenue cycle operations.
• Experience supporting multi-product or multi-platform billing environments.

Responsibilities

• Oversee design, build, and configuration of Epic and supporting revenue cycle systems
• Lead support and optimization of non-Epic platforms and system integrations
• Establish and govern automation and RPA frameworks with proper controls and auditability
• Ensure data integrity, reconciliation processes, and access governance across systems
• Monitor system performance, uptime, and interface reliability to reduce revenue-impacting defects
• Drive change management, testing protocols, and release cycle efficiency
• Partner with revenue cycle teams to align systems with operational needs and prevent shadow tool development
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work nights and/or weekends, as needed

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• a retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director