Director, Retail Operations (BYU Dining Services)

Brigham Young University • Provo, UT

2d • Onsite

About The Position

This position directs all aspects of most of the retail operations in Dining Services, including the Cougareat Food Court, Jamba, MOA Café, Food-to-Go, and Harvey’s Restaurant. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. The last day to submit an application for this position is, May 8, 2026 by 11:59pm MST.

Requirements

• A firm commitment to the mission of BYU.
• Bachelor’s degree and 10 years’ progressive management experience in collegiate/educational or business/industry hospitality or equivalent combination of education and experience.

Nice To Haves

• ServSafe certified (preferred – can be provided upon hire)
• Demonstrated convenience/grocery success and experience
• Demonstrated franchise success and experience

Responsibilities

• Responsible for the overall success of the Retail Dining operation
• Sets policies, procedures, operational expectations.
• Gives direction to management team regarding safety and sanitation to comply with all county, state, and federal standards and regulations.
• Reviews condition of equipment with General Manager and makes final decision on CNA requests.
• Directs or advises Retail Dining General Manager on employment and disciplinary matters.
• Reviews financial statements with General Manager and Director of Performance & Strategy and recommends course of action to improve operations and reduce budget variances
• Studies and recommends strategic direction in order to stay current and ahead of changes in University population, on-campus residency, new buildings, new product offerings, and new nutritional regulations and customer expectations.
• Consults on franchise contracts and directs franchise development strategies.
• Advises Managing Director on potential new franchise opportunities.

Benefits

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees