Director Retail Execution
About The Position
The Director of Retail Operations provides strategic leadership across multiple regions or business segments, responsible for translating enterprise strategy into execution while driving business growth, client outcomes, and organizational performance. This role leads a team of senior leaders, owns P&L performance, client strategy, and cross-functional alignment, and uses data and insights to guide decision-making, shape long-term plans, and influence both internal and external stakeholders. The Director is accountable for organizational capability, leadership development, and sustained growth, ensuring the business delivers both near-term results and long-term value. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- Bachelor's degree
- 8-10 years experience in relevant field
- Deep understanding of how retail execution drives client growth, including volume, share, and distribution, and overall business performance
- Knowledge of multi-channel retail environments and how strategy varies across channels
- Advanced understanding of full profit and loss ownership, including revenue drivers, margin management, cost structures, and investment trade-offs
- Knowledge of forecasting, financial planning, and risk mitigation
- Understanding of client business strategies, category dynamics, and market trends
- Knowledge of how to position the organization as a strategic partner rather than an execution vendor
- Deep knowledge of multiple data sources, including point-of-sale, syndicated, financial, and operational data, and how to integrate them into strategic decision-making
- Understanding of how to use data to shape long-term strategy and client narratives
- Knowledge of scaling organizations, leadership pipelines, and succession strategies
- Understanding of enterprise processes, including performance management, talent strategy, and cross-functional collaboration
- Translates enterprise strategy into clear direction for multiple regions and teams
- Sets priorities that align cross-functional stakeholders and drive business outcomes
- Builds and maintains relationships with senior and executive-level client stakeholders
- Leads strategic discussions that influence client direction and investment decisions
- Identifies and executes opportunities to grow revenue, expand services, and increase share
- Develops compelling solutions that position the organization for long-term growth
- Synthesizes complex data into clear, compelling executive narratives
- Uses insights to influence decisions internally and externally
- Builds and leads high-performing leadership teams
- Drives accountability through leaders while developing next-generation leadership capability
- Influences across functions to drive alignment
- Navigates competing priorities and builds consensus at scale
- Allocates resources and investments to optimize performance and mitigate risk
- Makes trade-offs that balance short-term performance with long-term growth
- Operates with a whole-business lens rather than a functional or regional perspective
- Aligns decisions to long-term strategy and enterprise priorities
- Makes high-impact decisions with ambiguity and multiple stakeholders
- Balances risk, speed, and strategic implications
- Effectively influences executives, clients, and cross-functional leaders
- Drives alignment without direct authority across large, matrixed organizations
- Continuously looks for ways to expand business, improve positioning, and create value
- Anticipates market trends and proactively adjusts strategy
- Builds leadership capacity through others
- Creates a culture of accountability, development, and performance excellence
- Maintains composure and clarity in high-pressure environments
- Communicates with confidence, credibility, and authority
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Responsibilities
- Translates enterprise strategy into actionable plans and outcomes across multiple regions
- Establishes direction, communicates vision, and drives alignment across stakeholders
- Drives revenue growth, share expansion, and strategic initiatives for clients
- Builds executive-level client relationships and positions organization as a strategic partner
- Leverages multiple data sources, including point-of-sale, syndicated, and financial data, to guide strategy and improve performance
- Translates data into executive storytelling and actionable insights
- Builds and leads high-performing leadership teams; drives succession planning and leadership readiness
- Oversees organizational health, capability building, and performance management
- Owns profit and loss performance, investment allocation, and risk mitigation
- Aligns cross-functional teams to drive enterprise outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Director
