Director, Retail Channel Strategy & Growth

UPS Supply Chain Solutions

1d • Onsite

About The Position

The Director of Retail Channel Strategy & Growth develops and executes the long-term retail channel strategy across a network of nearly 15,000 partner locations, which generates approximately $144 million in annual manifest revenue and $66 million in annual manifest profit. The role owns the retail channel portfolio strategy, including partner relationship management, contract negotiations, channel footprint optimization, customer experience initiatives, and identifying new market opportunities that increase customer access to UPS and strengthen carrier preference.

The Director is the primary internal relationship owner for The UPS Store (TUPSS), serving as the key liaison between TUPSS and UPS corporate functions. The role drives alignment, resolves cross-functional issues, advocates for franchise and network needs, and identifies growth opportunities, while also leading the strategy, performance, and growth of the broader retail channel portfolio.

The current scope includes Authorized Shipping Outlets, Authorized Shipping Providers, Staples, Access Points, The UPS Store, and future retail channel partnerships and customer access solutions. This is an onsite position requiring in-office presence at least four days per week or as needed. The employee must be willing to self-relocate.

Requirements

• Extensive leadership experience in partnership management, retail channels, commercial strategy, business development, or a related field.
• Demonstrated ability to manage executive-level stakeholder relationships and lead across complex organizations.
• Strong commercial acumen, including experience with contract negotiation, financial analysis, investment prioritization, and business-case development.
• Proven success leading cross-functional programs from strategy through execution with clear accountability and measurable outcomes.
• Exceptional communication, influence, problem-solving, and change-leadership capabilities.
• Bachelor’s degree in business, finance, marketing, supply chain, or a related discipline.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be willing to self-relocate.

Nice To Haves

• Experience in a franchise, retail, logistics, distributed-network, or partner-led operating environment.
• Advanced degree preferred.

Responsibilities

• Drive profitable revenue growth across the retail channel ecosystem.
• Develop and execute partner contract strategies, renewals, and long-term business plans.
• Lead retail footprint optimization, evaluating opportunities to expand, consolidate, or exit channels and partnerships to maximize customer reach, profitability, and channel performance.
• Identify and scale growth opportunities, including returns solutions, international shipping capabilities, RFID deployment, and loyalty and rewards programs.
• Evaluate and negotiate new national retail partnerships that expand UPS market presence and customer access.
• Establish governance, operational standards, and compliance frameworks across the retail partner network.
• Provide enterprise leadership across Sales, Pricing, Product, Marketing, Operations, Legal, Procurement, Finance, and Technology to ensure channel investments deliver measurable revenue growth, improved customer experience, and long-term strategic value.
• Serve as the primary UPS relationship owner for The UPS Store, aligning its leadership with UPS corporate functions; represent franchisee, customer, and network needs; and lead prioritization, escalation, and resolution of operational, technology, customer experience, commercial, and process-related issues.
• Build and maintain a pipeline of strategic growth opportunities across the retail channel portfolio, supported by clear business cases, accountable owners, and measurable outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Director