Director, Restaurant Technology, Popeyes

Restaurant Brands International • Miami, FL

1d • Onsite

About The Position

Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies, owning brands like TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. RBI is committed to sustainable outcomes related to food, the planet, and people and communities through its Restaurant Brands for Good framework. The Director, Restaurant Technology, is responsible for the strategic alignment, coordination, architecture, and implementation of assigned technology solutions for Popeyes Louisiana Kitchen (PLK) Americas. This role involves designing technical solutions and shaping the strategic direction for Popeyes restaurants, driving new initiatives and innovations. The successful candidate will partner with various teams to set the direction and architecture of restaurant technology initiatives, focusing on project execution, technical, and architectural solutions. The position requires a 5-day, in-office work schedule in Miami, FL, to support collaboration.

Requirements

• 10+ years of overall experience designing, developing, and supporting hardware, software, and network technology decisions.
• Bachelor’s or Master’s degree in Computer Science, MIS, related field, or equivalent on the job experience.
• Experience leading and developing technical staff in the design, quality assurance, and implementation of technology solutions.
• Experience working with Restaurant or Retail Technology platforms such as POS, Labor Scheduling Tools, and Back of House.
• Experience managing multi-disciplinary project portfolios
• A relentless drive to innovate.
• A sense of urgency while being detail-orientated and hands-on.
• A high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences.
• Excellent written and verbal communication skills are required.

Nice To Haves

• Restaurant experience

Responsibilities

• Working with cross functional digital and technical teams to define technology solutions for Popeyes restaurants spanning Point of Sale, Back of House, and Digital technologies.
• Leading development of assigned technology initiatives to ensure stakeholder priorities are identified, validated, optimized, and communicated to various stakeholders including cross-functional team members, vendor partners, and field teams.
• Ensure Quality Assurance processes, including both manual and automated testing, are executed according to industry best practices to meet high standards for reliability and performance.
• Managing vendors/partners to build innovative and sustaining technology solutions with modern architecture.
• Maintaining the cross-functional technology project portfolio spanning both Digital and Restaurant technology workstreams.
• Providing weekly and ad-hoc updates on new technology requests as well as project portfolio to executive leadership.
• Reviewing and re-establishing the technology standardization and enhancement lifecycle from request through completion.
• Partner with technology deployment teams to ensure proper handoff between design/build, QA, and restaurant deployment.
• Responsible for ensuring all technology communications are communicated via relevant channels at appropriate time, proper cadence, and include information necessary for training, support, etc.
• Ensure projects are completed on time and within scope.

Benefits

• Physical wellness focus
• Mental wellness focus
• Financial wellness focus
• Comprehensive global paid parental leave program that supports employees as they expand their families
• Free telemedicine
• Mental wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees