Director, Residential Experience (IDD)

Aspire of Illinois•Waukegan, IL

5d•Onsite

About The Position

Aspire is seeking a dynamic and compassionate Director, Residential Experience to provide strategic and operational leadership for its residential services across multiple community homes. This role is responsible for ensuring exceptional residential experiences for adults with intellectual and developmental disabilities (IDD), while fostering high-performing teams, maintaining regulatory excellence, and advancing innovative, person-centered supports. The Director directs the daily operations and strategic advancement of Aspire's residential community homes, orchestrating teams to collaboratively respond to and support the unique goals, preferences, and needs of adults with IDD, their families, and other stakeholders. The goal is to ensure safe, welcoming, and enriching home environments where people can thrive, build meaningful relationships, and experience true community belonging. This role is instrumental in strengthening service excellence through effective leadership, talent development, quality assurance, compliance oversight, and strategic planning.

Requirements

Bachelor's Degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field. Master’s preferred.
QIDP Certification.
Minimum of 5 years of experience supporting individuals with intellectual and developmental disabilities.
Minimum of 3 years of progressive leadership and supervisory experience.
Valid driver's license with an acceptable driving record.
Strong knowledge of DHS regulations, CQL accreditation standards, HCBS requirements, and person-centered practices.
Excellent communication, coaching, organizational, and relationship-building skills.
Ability to respond to urgent situations and participate in an on-call leadership rotation.
Experience leading multi-site residential programs.
Demonstrated success driving quality improvement, workforce engagement, and operational excellence.
Leadership Competencies: Achieve Results, Build Effective Teams, Cultivate Innovation, Make Quality Decisions, Tackle Tough Issues.

Nice To Haves

Master’s degree

Responsibilities

Lead and Inspire High-Performing Teams: Build, develop, and retain exceptional residential leadership and direct support teams. Provide coaching, mentorship, performance management, and professional development for Team Leaders, Life Consultants, Nurse Trainers, and other residential professionals. Maintain a visible presence in community homes, modeling best practices and providing real-time support and guidance. Foster a culture of accountability, collaboration, innovation, and service excellence. Partner with program leaders across the organization to achieve shared outcomes and elevate the overall service experience.
Champion Person-Centered Supports: Ensure every individual receives high-quality, person-centered services that promote independence, dignity, choice, and community engagement. Build strong partnerships with families, guardians, healthcare professionals, community providers, and regulatory agencies. Facilitate effective communication and collaboration among all stakeholders. Support individualized planning processes and ensure plans are implemented consistently and effectively. Advocate relentlessly for the rights, preferences, and well-being of the people we serve.
Drive Quality, Compliance, and Operational Excellence: Oversee compliance with DHS regulations, HCBS requirements, CQL accreditation standards, and Aspire policies and procedures. Monitor residential operations, documentation, health and safety practices, incident management, and home maintenance activities. Lead regulatory reviews, surveys, accreditation activities, and continuous quality improvement initiatives. Ensure financial stewardship and responsible program management. Maintain readiness for audits and inspections while promoting a culture of quality and accountability.
Shape the Future of Residential Services: Support the strategic advancement of Aspire's residential programs. Stay informed of emerging trends, best practices, and innovations within the IDD field. Contribute to organizational planning and execution of strategic initiatives. Identify opportunities to enhance service delivery, team effectiveness, and quality of life outcomes.