Director Resident Experience-RED
About The Position
The Director of Resident Experience is responsible for creating a vibrant, engaging, and purpose-driven community culture that supports the social, emotional, physical, intellectual, spiritual, environmental, and vocational well-being of residents. This role leads life enrichment, resident engagement, volunteer coordination, and hospitality initiatives while partnering closely with culinary, wellness, nursing, and operations teams to ensure every resident feels connected, valued, and at home. The Director serves as a key ambassador of the community—driving programs, events, and services that foster belonging, independence, and quality of life across all levels of care.
Requirements
- 3–5 years leadership experience in senior living, hospitality, or wellness programming
- Experience working with older adults across IL/AL/Memory Care environment
- Strong relationship-building and communication skills
- Creativity in program design and event planning
- Budget management and vendor oversight
- Experience with resident engagement software
- Compassionate, mission-driven leadership style
- ServSafe Food Protection Manager Certification Required or Must be obtained within 90 days of employment
Nice To Haves
- Bachelor’s degree in Recreation Therapy, Social Work, Hospitality, Gerontology, or related field
Responsibilities
- Design and implement a dynamic resident experience program based on the 7 Dimensions of Wellness
- Develop monthly calendars featuring social, educational, cultural, fitness, and purpose-driven activities
- Personalize engagement plans for residents based on interests, abilities, and life history
- Oversee clubs, outings, volunteer opportunities, intergenerational programs, and signature events
- Evaluate participation and satisfaction metrics to continuously improve offerings
- Recruit, train, and supervise life enrichment and concierge staff
- Lead resident experience meetings and cross-department collaboration
- Manage scheduling, performance coaching, and professional development
- Build a culture of hospitality and service excellence
- Serve as a primary contact for resident concerns, feedback, and suggestions
- Partner with social services and clinical teams on transitions of care
- Support move-ins, orientations, and new resident onboarding
- Facilitate resident councils and community forums
- Develop and manage department budget and purchasing
- Ensure documentation meets state and regulatory requirements
- Maintain transportation scheduling and safety standards
- Oversee vendor relationships and community partnerships
- Collaborate with sales/marketing on events, tours, and promotions
- Build relationships with local organizations, schools, and faith communities
- Promote the community as a destination for purposeful living
- Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
- Attends department meetings as required.
- Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
- Completes mandatory training and competencies annually.
Benefits
- Medical
- dental
- vision
- life insurance
- 401(k)
- pet insurance
- unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Manager
