Director, Renewal Management

NextGen Federal Systems•Remote GA, GA

About The Position

The Director, Renewal Management is responsible for leading and overseeing all aspects of the renewal operations. This role requires a strategic mindset, strong leadership skills, cross-company collaboration, client relationship management and revenue optimization strategies. The Director will work closely with cross-functional teams to ensure the successful renewal of contracts, meet renewal/revenue targets and enhance client satisfaction.

Requirements

Bachelor’s degree in business, computer science, or a related field; MBA or advanced degree preferred.
Or, any combination of education and experience which would provide the required qualifications for the position.
8+ years of experience.
Knowledge of software renewal management, with a track record of driving revenue growth and customer satisfaction.
Knowledge of CRM systems, contract management tools, and revenue recognition principles.
Skill in leadership, strategic planning, problem solving, communication and interpersonal skills.
Ability to develop rapport and trust with internal and external stakeholders.
Ability to lead, inspire and motivate teams to achieve goals.
Ability to interpret data and market trends to inform strategic decisions.
Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.

Nice To Haves

MBA or advanced degree preferred.

Responsibilities

Develop and implement strategic plans for software renewal management aligned with company’s overall objectives.
Identify opportunities for revenue growth through renewal optimization strategies and market analysis.
Collaborate with sales, account management, product teams, legal and accounting to align renewal strategies with client needs and market trends.
Evaluate and refine existing renewal processes to improve efficiency and effectiveness.
Implement automation tools and systems to streamline renewal workflows and enhance scalability.
Monitor key performance metrics and implement corrective actions as needed to achieve renewal targets.
Develop pricing and discounting strategies to maximize renewal rates and revenue retention.
Analyze renewal trends and develop forecasts to support financial planning and reporting.
Collaborate with finance and accounting teams to ensure accurate revenue recognition and forecasting.
Responsible for tracking and reporting out the following metrics to the ELT & Board regularly: Gross Revenue Retention / Net Revenue Retention, Renewal Timing (on-time vs late), Renewal Forecast and Renewal Accuracy, Churn, Escalation rates
Work closely with sales, account management, finance, legal and product teams to support the renewal process.
Collaborate with sales enablement teams to provide training and resources to renewal specialists on renewal best practices.
Partner with product management to provide feedback on product enhancements and roadmap priorities based on client insights.
Collaborate with internal client facing teams to ensure alignment and visibility to all client activities – sales and operational – that could impact renewal.
Lead and motivate a team of renewal specialists, ensuring high performance and productivity.
Provide guidance, coaching and professional development opportunities to team members.
Foster a culture of collaboration, innovation, and continuous improvement within the renewal management team.
Perform other duties that support the overall objective of the position.