Director, Relationship Management | Enterprise Accounts

Fiserv•Mississauga, ON

75d

About The Position

At Fiserv, we enable clients to move money and data securely and efficiently through innovative payments and financial services technology. The Senior Relationship Manager will own a book of business totaling $50M+ in annual processing revenue, focused on client retention and expansion. You will partner with enterprise clients and internal teams to align Fiserv solutions to client strategy and drive measurable outcomes.

Requirements

Minimum 3 years of experience in enterprise account management or strategic relationship management with large, complex clients.
3+ years of experience in negotiating commercial contracts and enterprise agreements.
3+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Familiarity with the Canadian payments landscape and regulatory environment.
Proven track record driving incremental revenue growth within existing enterprise accounts.
Demonstrated experience negotiating large, complex enterprise contracts.
Experience working with enterprise onboarding, implementation, or professional services teams.

Responsibilities

Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.
Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.
Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.
Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.
Lead contract renewals and commercial negotiations as client agreements near expiry.
Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits