Director, Relationship Management, Corporate Client Group

Royal Bank of Canada • Saguenay, QC

1d • Onsite

About The Position

This role supports the Managing Director, Corporate Client Group (CCG) in achieving broader business strategic priorities and operational performance. The Director is accountable for the successful achievement of goals and objectives, driving a high level of performance, a superior client experience, and sustainable value creation for RBC shareholders. Responsibilities include managing a portfolio of existing accounts, acquiring new clients, overseeing portfolio performance, and partnering with Corporate Client Group Finance (CCGF) on credit oversight. The role ensures alignment of CCG with shareholders, clients, and employee interests, and provides advice on Capital structure, Banking services, Ownership monetization, Growth strategy (organic and acquisitions), and risk management solutions.

Requirements

• 5+ years’ experience in corporate banking and/or commercial lending/finance and/or credit risk management
• Undergraduate degree with a focus in Business, Economics, Mathematics or other quantitative fields
• Analytical and technical skills and ability to quickly assess capital structure and financial requirements
• Highly developed EQ and ability to navigate complex organizational dynamics
• Strategic agility: can anticipate future consequences and trends accurately, has broad knowledge and perspective
• Excellent verbal and written communication and presentation skills; confident, credible, and personable
• Interpersonal skills and the ability to work effectively in a team environment with a sales and marketing orientation
• Ability to perform well under pressure, meet time sensitive deadlines, prioritize work and multi-task responsibilities while working for multiple people
• Judgment to determine which creative ideas will work and how they will work; knows how to make the appropriate fact-based business case; not afraid to take calculated risks
• Well-developed influencing skills; able to demonstrate understanding and empathy while winning people over to a new way of seeing things
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs

Nice To Haves

• MBA, CPA or CFA combined with a Degree in Business, Economics or Finance or other relevant professional designation

Responsibilities

• Develop a strategic understanding of company’s business model, market position and growth/divestiture plans, and understand risks and opportunities that will impact business performance
• Develop a mutual understanding of client needs for creation, protection and realization of shareholder value, while being viewed as a trusted financial advisor
• Originate new clients for Corporate Client Group (minimum $100MM revenue/client threshold and/or $10MM EBITDA) and lead deal teams to ensure effective execution while achieving client acquisition and market share targets
• Develop and implement robust strategies for each client and prospect, to meet identified needs, pitch ideas and maximize revenue and profit (Return On Equity) opportunity
• Develop and implement, in consultation with RBC product partners, ideas and solutions to satisfy client needs and maximize revenue and profit goals/targets
• Ensure appropriate senior coverage with Managing Director and coordinate client coverage activity to ensure RBC specialists are appropriately engaged with client to provide solutions
• Create and deliver a superior/full customer experience to each client through careful pre-call research and planning, a ‘consulting’ approach, and regular client relationship reviews. Relationship reviews to be conducted at least annually for each client including a meeting with ownership/senior executive and incorporating a detailed relationship summary
• Monitor progress against client strategies regularly with partners and clients, evaluating success against revenue targets, and taking action as required.
• Complete weekly/monthly sales and market reports and work closely with CCGF to ensure proper risk oversight

Benefits

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director