Director – Regulatory Advisory & Practices
About The Position
The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience where merchants not only accept American Express, but openly welcome and recommend us to their customers. The Risk & Remediation organization within GSOP supports this mission by identifying, managing, and mitigating compliance and operational risks across the merchant and network ecosystem, ensuring alignment with regulatory requirements, Network and Merchant policies, and enterprise risk management standards. We are seeking a detail-oriented and proactive Regulatory Advisory & Practices Director (1LOD Compliance) within the Risk & Remediation organization to support GMNS in managing compliance risk across products, processes, and customer interactions. This role plays a critical part in strengthening the control environment, enabling sustainable business growth, and protecting the American Express brand. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.
Requirements
- Strong regulatory knowledge.
- Process mindset.
- Ability to translate risk concepts into practical actions.
Responsibilities
- Support GMNS in managing compliance risk across products, processes, and customer interactions.
- Strengthen the control environment.
- Enable sustainable business growth.
- Protect the American Express brand.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
