Director, Regional Services (Public Sector)
About The Position
Elastic is looking for a Regional Services Director (RSD) to lead and grow our Professional Services business across the US Public Sector, with a primary focus on the Department of Defense and Intelligence Community. This is not a coordination role. It demands a hands-on leader who combines deep technical credibility with sharp commercial instincts and the drive to own outcomes end to end. You will set the strategy, win the work, lead the teams, and be personally accountable for the financial performance of the region. Reporting to the VP, Services USPS, and sitting on the Services USPS Leadership Team, you will work in close partnership with Sales, Engineering, and Delivery to position and deliver outcome-based engagements that generate measurable, lasting value for some of the most complex and mission-critical environments in the world. This is a build role. The expectation is that the right leader will grow the team, raise the bar on how Services shows up, and leave the practice materially stronger than they found it.
Requirements
- 6 to 12+ years in professional services, pre-sales, or delivery leadership, with a clear track record of owning commercial outcomes, not just contributing to them
- Demonstrated ability to lead in technically complex environments: you can engage credibly with engineers and architects, not just executives
- Experience in search, analytics, observability, security, or related data and infrastructure technology domains
- Proven record of growing a services business through better offerings, improved delivery, stronger partnerships, or expanded accounts
- Experience owning and closing complex, multi-stakeholder negotiations including contract structure, terms, and milestone-based commercial models
- Comfort operating in or around classified environments; current or former DV/SC clearance strongly preferred
- Ability to travel 30 to 50% of the time
Nice To Haves
- Hands-on background as a billable consultant, solutions architect, or technical project manager
- Familiarity with Elasticsearch, Linux, NoSQL, or open source data infrastructure
- Degree in Computer Science, Engineering, Business, or equivalent practical experience
- Genuine enthusiasm for open source technology and what it enables
Responsibilities
- Own the numbers: bookings, revenue, utilization, and margin for your region. This means forecasting accurately, managing the P&L with discipline, and making the calls needed to hit plan.
- Define, communicate, and execute a multi-year growth strategy for USPS Services. Identify whitespace, shape the go-to-market approach, build the hiring plan, and drive it forward in lockstep with the Sales Account and Delivery teams.
- Engage directly with senior technical and mission stakeholders including architects, program leads, CISOs, and mission owners, and be expected to hold your own. Understand how the Elastic platform creates value in search, observability, and security analytics use cases. Challenge a technical direction, validate a delivery approach, and earn respect from practitioners as well as executives.
- Take personal accountability for a portfolio of key accounts. Drive discovery, shape solutions, lead negotiations, and see engagements through to value realization. Stay close, protect the relationship, and grow the account.
- Lead the full pursuit cycle for high-value, often classified or sensitive, services opportunities: scoping, proposal development, SOW structuring, pricing, and contract negotiation. Build customized value propositions that speak to mission outcomes, not just technical features.
- Hire well, develop talent, and build a team that is technically excellent and commercially sharp. Create an environment where people grow, deliver on their potential, and are proud of what they are building.
- Actively shape the direction of the USPS Services business. Develop best practices, refine delivery methodologies, improve estimation and sizing, and advance offerings. Transfer knowledge from delivery back into the sales organization so the whole motion gets smarter over time.
Benefits
- Health coverage for you and your family
- Flexible locations and schedules for many roles
- Generous number of vacation days each year
- Double your charitable giving - We match up to $1500 (or local currency equivalent)
- Up to 40 hours each year to use toward volunteer projects you love
- Minimum of 16 weeks of parental leave
- Competitive pay based on the work you do here and not your previous salary
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
