Director, Regional Operations - Central NC

FastMed•Garner, NC

2d•Hybrid

About The Position

The Regional Director of Operations Central North Carolina will oversee the management of all Center Managers in their designated region. Responsibilities include hiring, performance management, and successful development of the Center Managers. The incumbent will have frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved. This role requires travel to various North Carolina cities/clinic sites including Burlington, Cary, Durham, Fuquay Varina, Garner, Greensboro, Henderson, High Point, Raleigh, Roxboro, and Sandford on a consistent basis.

Requirements

Minimum of an Associate Degree is required.
3 - 5 years of management experience in Urgent Care or other healthcare setting.
Process improvement experience required.
Ability to manage and resolve conflict.
Proficiency with critical thinking.
Computer proficiency in Windows based software.
Workflow management and process improvement.
Experience with electronic medical records (EMRs), EPIC preferred.
Experience with front and back office clinic operations.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Day to day management of the Center Managers to ensure responsibilities are carried out and deliverables are met.
Coaching, developing Center Managers and identifying talent within clinical operations roles for career growth.
Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team.
Meeting and adhering to P/L goals and expectations, including successful expense and vendor management.
Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate.
Successful hiring and onboarding of Center Managers.
Ongoing and meaningful development and one-on-one training to ensure proficiency with Center Managers’ job roles.
Performance management, including ongoing effective coaching and feedback.
Ensuring superior Patient Satisfaction as measured by Google Ratings and Total Visits (Urgent Care, Primary Care, Workers’ Compensation).
Implementing and managing Joint Commission standards and processes to ensure clinics are compliant.
Collaborating with medical leadership to resolve issues and identify opportunities to improve regional performance.
Assisting with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities.
Collaborating with Occupational Health Services to ensure service levels are met; assisting with targeted retention and growth objectives.
Embodying FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embracing FastMed’s philosophy of Compassionate Hospitality.
Leading the process of front desk collections and time of service payments.
Other duties as assigned.