Director, Quality Improvement

Lucet • ,

4d • $124,000 - $135,000 • Remote

About The Position

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

• Bachelor’s degree in business, Marketing, Health Administration, or related field.
• 8+ years of experience in a member or customer experience role, ideally in a healthcare, tech, or behavioral health environment.
• 3+ years in a leadership role managing cross-functional teams.
• Strong understanding of behavioral health strategy and concepts
• Experience leading enterprise-wide quality improvement initiatives and driving measurable performance outcomes.
• Experience working with health plans, accreditation organizations, regulatory agencies, and clinical stakeholders.
• Experience utilizing data analytics and performance reporting to inform strategic decision-making and quality improvement efforts.
• Proficient in Microsoft Office Suite
• Ability to pass a background check upon hire and throughout employment which includes: County and Federal Criminal Records Search - felonies and misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex Offender Registry, Multi-State Criminal Database, SSN validation and trace, and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM search - individuals/entities debarred, suspended, or otherwise excluded from receiving federal contracts, subcontracts, or federal assistance; Education Verification; Employment Verification; FACIS Level I - Sanctions or exclusions for federal and state healthcare programs; 10-panel drug screening; and E-Verify: Lucet does not use E-Verify to pre-screen applicants and complies with federal regulations prohibiting discrimination based on national origin or citizenship status.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Proven ability to lead organizational change, manage competing priorities, and drive results in a complex healthcare environment.
• Excellent communication, presentation, and stakeholder management skills, including the ability to influence executive leaders and cross-functional teams.
• Ability to develop and execute strategic initiatives that improve clinical quality, member experience, patient safety, and operational performance.

Nice To Haves

• Experience with HEDIS, Medicare Stars, quality measures, accreditation standards, and regulatory requirements preferred.

Responsibilities

• Develop and lead the enterprise quality strategy, driving improvements in clinical outcomes, member experience, patient safety, regulatory performance, and operational effectiveness.
• Partner across clinical, operational, and health plan stakeholders to leverage data, member insights, and best practices to deliver sustainable quality improvements and advance HEDIS, Medicare Stars, and satisfaction performance.
• Establish and oversee quality measurement, reporting, and performance monitoring frameworks to evaluate organizational effectiveness and achievement of strategic goals.
• Translate quality data and performance trends into actionable insights, recommendations, and executive-level reporting that support decision-making and continuous improvement initiatives.
• Provide leadership for quality assurance, improvement, and audit programs while ensuring compliance with regulatory, accreditation, contractual, and organizational requirements.
• Drive risk mitigation, change management, and stakeholder engagement efforts to strengthen care quality, patient safety, operational performance, and external partnerships.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, continuous learning, and alignment with organizational values.

Benefits

• Annual compensation between $124,000 - $135,000, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)

What This Job Offers

• Job Type: Full-time
• Career Level: Director