Director, Quality Engineering & Platform Reliability

TrueCommerce•,

3d•Remote

About The Position

We are seeking a visionary Director, Quality Engineering & Platform Reliability to lead the transformation of quality from a traditional testing function into an engineering-led, automation-first discipline. This leader will define and execute the quality strategy for a large-scale B2B supply chain platform, accelerating platform modernization, increasing release velocity, improving reliability, and reducing production risk through automation, AI-assisted testing, and modern engineering practices.

Requirements

12+ years of experience in Quality Engineering, Software Testing, or Software Engineering
5+ years leading Quality Engineering organizations and people leaders
Proven experience defining and scaling quality strategies for complex enterprise software platforms
Deep expertise in enterprise test automation strategy and implementation, including Playwright-based framework development and scaling
Strong experience testing API-first, integration-heavy, and data-driven applications, with hands-on knowledge of CI/CD pipelines and automated quality gates
Experience supporting platform modernization initiatives and leading quality transformation from manual testing to automation-first engineering practices
Expertise with SQL Server, database testing, data validation, and Microsoft-based enterprise platforms including .NET applications, APIs, integration services, and cloud-native solutions
Experience with shift-left testing, BDD frameworks (Gherkin, SpecFlow), observability-driven quality engineering, and engineering metrics and quality analytics
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience

Responsibilities

Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows
Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience
Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation
Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code
Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations
Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates
Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies
Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics
Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts
Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams

Benefits

Competitive benefits
Generous paid time off packages
Flexible and casual work environments
Career development
Recognition programs
Remote work environment
401k with 3.5% company match and vested after 2 years
20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program