DIRECTOR – QUALITY ASSURANCE

NHA•San Diego, CA

15h•Hybrid

About The Position

Under the direction of the General Manager/General Counsel, the Director of Quality Assurance is responsible for Head Start Quality Assurance planning, organizing, staffing, directing, coordinating, budgeting, and reporting. This role is also responsible for monitoring and ensuring that the Head Start grant recipient and its subrecipients comply with Head Start Program Performance Standards, and all applicable federal, state, and local regulations.

Requirements

Knowledge of principles and practices of management and supervision.
Knowledge of principles and practices for grants, contracts, and administration, including budgeting.
Knowledge of fiscal management and knowledge of local, state, and federal regulations regarding respective areas of responsibility including, but not limited to most current Head Start Program Performance Standards (HSPPS) and CACFP Code of Federal Regulation protocols for support service staff and Performance Standards.
Ability to exercise sound critical thinking and analysis, and independent judgment within general policy guidelines.
Ability to operate a computer, spreadsheet, and database software applications, and operate other standard office equipment.
Ability to communicate clearly and concisely both orally and in writing with people of various educational, social-economic, and cultural backgrounds.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to draft reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certification in pediatric first aid and CPR must be met within 90 days of employment.
Must meet and maintain state law and county licensing requirements regarding employment in a childcare center (Fingerprints, TB, and Physical).

Responsibilities

Directs all services and activities of Head Start Quality Assurance and Compliance, and other special program/projects as assigned.
Develops and implements goals, objectives, policies, and priorities.
Oversees the operation QA Head Start Data Say automated monitoring system.
Recommends, implements, and administers policies and procedures; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures.
Recommends, within Departmental policy, appropriate service and staffing levels.
Plans, directs, coordinates, and reviews the workplace for Department staff, assigns work activities, projects, and programs.
Meets with staff to identify and resolve problems; selects, trains, motivates, and evaluates Division personnel.
Summarizes meeting notes and action items and ensures they are communicated and tracked through to completion.
Provides or coordinates staff training.
Works with employees to correct deficiencies; implements discipline and termination procedures.
Reviews and participates in the development and administration of the Department’s annual budget.
Serves as liaison for the General Manager/General Counsel with other business units, and outside agencies.
Negotiates and resolves sensitive controversial issues.
Prepares and presents staff reports and other necessary correspondences.
Provides responsible staff assistance to the General Manager/General Counsel.
Attends and participates in professional group meetings.
Performs program analyses and recommends policy positions and providing agenda development and other support to the General Manager/General Counsel, boards, and other business units.
Regularly monitors performance and provides coaching for performance improvement and development.
Monitors and evaluates processes and results and recommendations modifications to initiatives and approaches to ensure effective, open, two-way channels of communications.
Performs related duties and responsibilities as required.