Director, Quality Assurance & New Initiatives (Hybrid)

Volunteers of America - Greater New York, Inc.•New York, NY

1d•Hybrid

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. The Director of Quality Assurance and New Initiatives is responsible for all quality improvement and staff development activities to insure accurate implementation by staff of the approved Volunteers of America treatment models and program procedures. The Director of Quality Assurance and New Initiatives also serves as the project manager for the programs funding source initiatives and is responsible for researching and identifying prospective growth opportunities. Director of Quality Assurance and New Initiatives monitors the delivery of services, as defined by certification criteria, funder and licensing standards, and client needs.

Requirements

Bachelor’s degree in a related field
Five years experience in program management
Five years experience in staff supervision
Five years experience in program evaluation
Five years experience in staff training
Experience with treatment models like those used by Volunteers of America
Ability to apply principles of empirical outcome measurement
Ability to collect data
Ability to establish facts and draw valid conclusions
Knowledge of the principles of social learning theory
Ability to assess, determine methodologies, and evaluate staff training needs and systems
Ability to develop and present training programs to develop staff skills
Ability to communicate clearly and concisely both orally and in writing

Responsibilities

Monitor outcome measures for programs; monitor and evaluate corrective action plans to insure quality service delivery.
Educate all levels of staff in appropriate treatment models and on the principles, tools, and techniques of quality improvement through the design and implementation of effective training programs.
Manage the evaluation of assigned agency programs to insure quality and compliance with, funder, licensing, and certification standards. Monitor the status of all plans of corrections to ensure continued compliance.
Supervise assigned staff.
Track and monitor data related to program outcomes and compile data from all sources to develop and update resource manual.
Participate in the proposal writing, development process and expansion of programs and assist with development and implementation of new programs and projects.
Coordinate special programs to enhance service delivery (including software systems) and program development and assist with development of corporate culture and serves as a trainer for new initiatives.