Director Quality and Safety - Brown University Health Medical Group

Brown Medicine•Providence, RI

3d•Onsite

About The Position

The Director of Quality & Patient Safety reports to the Brown University Health Chief Quality Officer, with a dotted line to the entity CMO/CNO. This role provides strategic leadership for quality, patient safety, and performance improvement programs. Responsibilities include: Developing and implementing initiatives to improve care quality and a culture of patient safety Leading educational and improvement efforts in healthcare quality and patient safety using best practices and rapid-cycle methodologies. Monitoring quality performance metrics and ensuring compliance with regulatory and accreditation standards. Aligning entity quality functions with Brown University Health’s strategy for operational excellence.

Requirements

Bachelor’s degree in nursing or healthcare-related discipline required
Master’s degree in a healthcare field required
Minimum 7 years in quality measurement, reporting, and process improvement
Expertise in performance improvement systems and project management
Proficiency with EHR systems, Microsoft Office Suite, and data management tools
Strong facilitation, leadership, and analytical skills

Nice To Haves

Six Sigma Black Belt or equivalent preferred
CPHQ, CPPS, or other quality certifications preferred

Responsibilities

Lead a team of quality and patient safety specialists to meet and exceed customer expectations.
Oversee investigations of critical events, root cause analyses, and corrective action plans.
Contribute to the submission of reports to regulatory and accrediting agencies (e.g., Department of Health, Joint Commission).
Direct resource utilization (staff, financial, material) to achieve organizational goals.
Establish quality departmental priorities aligned with organizational strategies.
Serve as liaison to Medical Staff departments for quality improvement initiatives.
Lead improvement teams using performance improvement methodologies; manage clinical and patient safety data.
Monitor and report performance metrics for diagnostic populations and core measures.
Collaborate with hospital leaders to design and implement process improvement initiatives.
Support employee engagement and customer service training programs.
Develop and maintain a robust patient experience program in collaboration with Human Experience leadership.
Facilitate communication of improvement strategies across hospital and system committees.
Coach staff and frontline teams on improvement strategies and best practices.
Model Brown University Health CARE values: Compassion, Accountability, Respect, Excellence.
Ensure compliance with the Corporate Compliance Program and Code of Conduct.
Perform other duties as assigned.