Director, Quality and Reliability Engineering – AI Hardware
About The Position
d-Matrix is seeking an experienced quality and reliability leader to own product, supplier, manufacturing, and customer quality; reliability engineering; and component engineering for AI hardware platforms spanning ASICs, cards, servers, racks, and clusters. The role is accountable for quality, reliability, field performance, and customer confidence for high-performance AI systems deployed at data center scale. The position operates across hardware engineering, manufacturing operations, supply chain, and customer relationships, embedding quality and reliability into design, supplier, and manufacturing decisions. d-Matrix is shipping first-generation Rack Scale products in volume. This hands-on leadership role will build and lead a team to achieve world-class quality, reliability, and availability performance. The role owns the Quality Management System and audit readiness; product quality and reliability engineering; supplier and manufacturing quality; customer quality processes such as RMA, reverse logistics, failure analysis, and escalations; component engineering for board-level products and above; and quality metrics and executive reporting. The Director sets quality strategy, standards, and outcomes, while collaborating with Engineering, Manufacturing, Test, and Supplier and Partner Management teams that execute within that framework. The Director will build and scale the QMS across ASIC, card, server, rack, and cluster-level products; develop closed-loop RMA and failure-analysis processes; lead reliability programs and fault-tolerant design; establish supplier and manufacturing quality programs; lead component qualification and lifecycle management; define quality KPIs and dashboards; and represent quality in product release, shipment readiness, customer audits, and escalations. The role also hires and develops the quality organization for volume shipments and Rack Scale solutions. The position is hybrid, with onsite work at d-Matrix's Santa Clara, California headquarters three days per week.
Requirements
- 15+ years of experience in hardware quality and reliability engineering.
- 5+ years leading multidisciplinary teams.
- BS or MS in Electrical Engineering, Mechanical Engineering, or a related engineering field.
- Deep exposure to server-class systems, AI accelerators, or data center hardware.
- Proven track record of building or scaling a QMS through high-volume ramps.
- Hands-on experience across supplier, manufacturing, and customer quality, including ODMs and contract manufacturers.
- Component engineering experience, including qualification, AVL management, second sourcing, and lifecycle management.
- Command of reliability fundamentals, including MTBF, acceleration models, RDT/ORT, and system-, rack-, and cluster-level availability.
- Command of quality tools, including 8D, 5-Why, FMEA, SPC, and DOE.
- ISO 9001 lead auditor experience or equivalent.
- Strong executive presence with customers, suppliers, and internal stakeholders.
Nice To Haves
- ASQ CQE or CRE certification.
- Familiarity with PLM systems such as Arena or Agile.
Responsibilities
- Build and scale the Quality Management System, including Control Plans, Work Instructions, and CAPA governance, across ASIC, card, server, rack, and cluster-level products.
- Design and operate RMA, reverse logistics, and failure-analysis processes, with closed-loop feedback into design and manufacturing.
- Drive reliability programs, including qualification, RDT, MTBF, and ORT, and fault-tolerant design that meets AI data center availability requirements.
- Establish supplier and manufacturing quality programs across partners, including audits, process controls, and NPI build readiness.
- Lead Component Engineering for board-level products and above, including qualification, second-source programs, and lifecycle management.
- Define quality KPIs and dashboards, including yield, DPPM, RMA rate, MTBF, and CAPA closure, and report independently to executive leadership.
- Represent quality in product release and shipment readiness, customer audits, and escalations.
- Build, hire, and develop the quality organization for volume shipments and Rack Scale solutions.
- Own QMS and audit readiness aligned to ISO 9001 or equivalent.
- Own product, supplier, manufacturing, and customer quality, reliability engineering, and component engineering.
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What This Job Offers
Job Type
Full-time
Career Level
Director
