Director, PS Partnerships

SailPoint•Austin, TX

7d•$144,100 - $242,962•Onsite

About The Position

The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy. Everyone is invested in our employees' success and is ready to welcome you to the team, make themselves available to you, and help you succeed. The PS team works to get our customers the help needed to maximize their identity governance platform with extensive, solution-specific experience, our consultants are dedicated to ensuring success before, during and after our customers' SailPoint implementation. This position (part of our Professional Services team) supporting our SaaS product, IdentityNow is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, and professional services management skill. The Director, Professional Services will lead a team responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers.

Requirements

Must live in the Austin, Texas area
10+ years of people management experience
An exceptional mentor and leader with a passion for continuous improvement.
7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator.
Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
Excellent communication skills and extensive experience working with clients and partners.
Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
Excellent organizational skills
Strong ability to multi-task
Previous experience working with a SaaS product is a plus.
Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
Experience with Directories (LDAP, AD).
Experience with enterprise systems (SAP, PeopleSoft)
Experience with programming languages such as Java, .NET or C++.
Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
Security software or internal IT audit experience a plus.
Experience in a startup company a plus.
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

Nice To Haves

Previous experience working with a SaaS product is a plus.
Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
Security software or internal IT audit experience a plus.
Experience in a startup company a plus.
Technical degree or Master’s degree a plus

Responsibilities

Strategic leadership of the SaaS Professional Services team
Partnering with internal stakeholders to ensure the team has a clear set of priorities.
Resource allocation for key projects.
Coaching Professional Services leaders to develop their full potential.
Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Manage the business relationship between SailPoint and assigned client accounts
Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
Provide strategic updates on clients’ performance to SailPoint Senior Management.
Provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
Establishing and driving a Professional Services Partner strategy
Managing, monitoring and engaging with key strategic Professional Services partners globally
Driving an operating cadence, processes and measures between the Partner Success function, partner organization and the enablement team
Interact with sales reps and sales leadership during the pre-sales and post-sales
Serve as the senior point of contact for client escalations related to partner delivery
Oversee the financials of the Professional Services partners in the SailPoint ecosystem [Partner Commitments, Partner Scorecards, Partner Enablement]
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business
Provide strategic updates on performance to SailPoint Senior Management on the Professional Services partner delivery success and operating metrics
Identify new opportunities for expanding the offering to maximize client success through the Professional Services partner ecosystem to enable SailPoint revenue growth
Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
The PS Partnerships Director is a high-impact, results-driven leader responsible for defining, executing, and scaling the global partner delivery strategy within SailPoint PS.
Will be responsible in establishing robust governance frameworks, partner enablement programs, and rigorous performance scorecards to drive partner accountability and exceptional customer outcomes.
Acting as a critical cross-functional bridge, the role will align with Sales, Customer Success, Enablement, and Executive Leadership to build scalable delivery models, optimize resource planning, and resolve complex escalations.

Benefits

Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation.