Director Provider Outreach-Account Management

Community Health System • Fresno, CA

17h

About The Position

The Director of Provider Outreach and Account Management provides strategic leadership and oversight for provider growth, engagement, and retention efforts for Community Provider Plus (CPP) and the Community Collaborative Care Network (CCCN) throughout the California Central Valley region. This position is accountable for expanding and strengthening the provider network through both new provider acquisition and ongoing account management of existing practices, ensuring a high-performing, collaborative network that supports value-based care and system integration goals. The Director oversees a team responsible for business development, outreach, and relationship management, ensuring consistent and professional representation of the organization across all physician and group interactions. Acting as a strategic partner to both internal leaders and external stakeholders, the Director develops and executes data-driven outreach strategies, builds trusted relationships with independent providers, and ensures the long-term success of network participants through proactive support and performance monitoring. This role directly contributes to the system's Clinically Integrated Network (CIN) strategy, driving measurable growth, provider satisfaction, and alignment with clinical and financial objectives. Extensive travel throughout the Central Valley/Fresno County region is required to maintain high visibility and accessibility to the provider community. Must be comfortable working after-hours and before-hours (e.g., 6:30/7:00 AM meetings, 5:30/7:00 PM meetings) M eetings often occur outside standard hours to accommodate doctor and stakeholder availability.

Requirements

• Bachelor's Degree in Business, Healthcare Administration, Marketing, or related field required
• 8 years of progressive experience in provider network development, healthcare sales, or physician relations within a hospital, MSO, CIN, or health plan environment required
• 3 years in a leadership role with responsibility for outreach strategy, business development, or account management preferred
• Proven track record of achieving growth and retention targets in a value-based or clinically integrated network setting
• Experience using Epic on the account management side
• Experience using Salesforce (creating dashboards, pull reports, etc.)
• Solid understanding of care pathways and value-based care/risk models
• Extensive travel throughout the Central Valley/Fresno County region is required
• Must be comfortable working after-hours and before-hours (e.g., 6:30/7:00 AM meetings, 5:30/7:00 PM meetings)

Nice To Haves

• Master's Degree in Business, Healthcare Administration, or Public Health preferred
• 3 years in a leadership role with responsibility for outreach strategy, business development, or account management preferred

Responsibilities

• strategic leadership and oversight for provider growth, engagement, and retention efforts
• expanding and strengthening the provider network through both new provider acquisition and ongoing account management of existing practices
• ensuring a high-performing, collaborative network that supports value-based care and system integration goals
• oversees a team responsible for business development, outreach, and relationship management
• develops and executes data-driven outreach strategies
• builds trusted relationships with independent providers
• ensures the long-term success of network participants through proactive support and performance monitoring
• driving measurable growth, provider satisfaction, and alignment with clinical and financial objectives

Benefits

• Tuition reimbursement, education programs, and scholarships
• Vacation time starts building on Day 1, and builds with your seniority
• 403(b) retirement plan with up to 7% matching contributions
• Commitment to diversity and inclusion is a cornerstone of our culture at Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees