Director, Account Management

Fiserv • Omaha, NE

7d

About The Position

As a successful Director, Account Manager, you will be the point of contact for one of Fiserv's leading clients. You will act as an extension of our client’s business representing Fiserv. You will be accountable for a client segment’s strategic and operational outcomes.

Requirements

• 7+ years experience building productive and profitable working relationships with clients
• 7+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
• Ability to identify new revenue streams, including product and professional services

Nice To Haves

• Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
• Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
• Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
• Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures

Responsibilities

• Provide consultation, cross-functional leadership and management for the overall day to day client relationship
• Develop a trusted partner relationship with client segment stakeholders and executive sponsors
• Lead and develop the client relationship by providing consultation and leadership to drive strategic and operational outcomes
• Develop and implement effective strategies and processes to manage the strategic client segment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees