Director, Project & Program Management (Hybrid)
About The Position
The Observability Product and Technology organization is growing in scope, complexity, and strategic importance. The TPM function plays a critical role in aligning cross-functional teams, improving execution velocity, driving complex technical initiatives, and ensuring timely, high-quality outcomes across the portfolio. The team supports Engineering and Product transformation by creating the operating models, visibility, governance, and execution rigor needed to help technical teams deliver with stronger predictability, quality, accountability, and measurable impact. This is a distributed, cross-functional TPM organization working across multiple geographies, product portfolios, collaborator groups, and matrixed teams. Our culture values clarity, empathy, high standards, outcome orientation, and strong partnership with Engineering and Product leadership. We are also helping lead the organization through an AI shift by increasing automation through AI-enabled workflows, improving insights and action planning, and building scalable TPM practices that make execution faster, simpler, and more effective. This is an exciting opportunity to shape how a strategic TPM organization operates at scale while directly influencing the quality, speed, and customer impact of Cisco's observability portfolio.
Requirements
- Bachelor's degree + 15 years of related experience in technical program management, engineering leadership, product operations, or equivalent technical execution leadership.
- Experience with operating at Director-level scope in a scaled software, SaaS, infrastructure, or technology organization.
- Proven experience leading large-scale engineering, product, or TPM transformation across complex, multi-team organizations, that span multiple geographies.
- Proven track record driving large-scale transformation with measurable improvements in execution velocity, quality, predictability, and business outcomes, including experience ensuring programs deliver intended business and customer outcomes.
- Experience transforming TPM or execution organizations through improved operating models, governance mechanisms.
- Automation using AI and other tools, data-driven insights, productive planning, roadmap planning, dependency mapping, risk management, quality tracking, executive reporting, and operational reviews.
- Strong background establishing quality expectations and cross-functional accountability.
Nice To Haves
- Experience in observability, monitoring, analytics, infrastructure, DevOps, cloud platforms, or related technical domains.
- Experience driving AI transformation within an engineering, product, operations, or TPM organization, including using AI to improve automation, insight generation, decision-making, execution velocity, and action planning.
- Strong executive presence and written and verbal communication skills.
- Experience building and refining TPM processes, governance models, quality mechanisms, and guidelines at scale across distributed teams, including coaching, guiding, and developing senior TPMs or technical leaders with emotional intelligence, clarity, and high standards.
Responsibilities
- Lead and scale TPM strategy across geographies, product portfolios, and collaborator groups.
- Set the vision, operating model, execution of playbooks, governance mechanisms, and repeatable cadences that enable consistent program delivery!
- Improve velocity, stronger quality outcomes, clearer accountability, and business impact.
- Drive critical initiatives from conception through delivery by aligning Product, Engineering, Go-to-Market, executive leadership, and other key business collaborators!
- Transform the TPM organization by finding opportunities to automate, simplify, and improve how teams operate through AI-enabled workflows, data-driven insights, action-planning mechanisms, and operating models.
- Coach, mentor, and strengthen your team, including senior-level contributors and TPM leaders, so the TPM function becomes a strategic partner and enabler to Engineering and Product leadership.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
- performance-based incentive pay (sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Director
